Strategic Account Advisor
VirtualVocations
Serving as the primary relationship manager, the full-time remote Strategic Account Advisor will cultivate trusting client relationships, provide strategic consultative services to enhance IT experiences, and collaborate with technical teams to optimize service delivery. Key responsibilities Foster positive relationships with clients and facilitate Strategic Business Reviews to develop technology strategies Conduct risk assessments to manage client satisfaction and oversee critical communications, including project updates Collaborate with technical teams to analyze operations and recommend adjustments for improved service delivery Required qualifications 3-4 years of experience in customer success or account management, preferably in an IT/MSP environment Ability to identify cross-sell and upsell opportunities and perform in a fast-paced environment Understanding of computer hardware, software, and common network concepts including cloud computing Strong collaboration skills and a customer service mentality Willingness to learn recent technologies and concepts related to the role
Vacancy posted 6 days ago
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