Field Service Engr I - Gas Detection - Austin

Field Service Engineer – Gas Detection Industrial Automation – Service Team, Austin, TX The role involves providing advanced field technical support and training for Honeywell gas detection solutions. Responsibilities include troubleshooting, root‑cause analysis, knowledge sharing, and developing training curriculum for field teams. Responsibilities Strong knowledge of hand tools and proper usage, including a digital multimeter Diagnose and resolve hardware/software issues and complex equipment problems Provide direct support to internal and external customers Facilitate issue identification and analysis; investigate and resolve technical issues Act as conduit for Field Service to Technical Support & Engineering for advanced issue resolution Deliver timely, detailed, and accurate reports on analysis work performed Handle challenging projects to ensure customer satisfaction Accountable for team technical competency & skills certification Collaborate with multiple disciplines and personnel within organizations Maintain effective written and verbal communication skills Demonstrate self‑motivation, organization, and ability to work independently Foster a collaborative and cooperative attitude Required Qualifications Associate degree in Electronics, Engineering Technology, Instrumentation, HVAC, Fire Alarm Systems, or a related technical field; OR 1‑2 years of equivalent hands‑on field service experience; OR completion of military technical training with 1‑2 years of field experience 1‑2 years of experience using Microsoft Office Suite (Excel, Word, SharePoint, PowerPoint) for documentation, reporting, and service tracking Basic understanding of electrical systems, troubleshooting, and field service operations Valid driver’s license and ability to travel to customer sites as needed Desired Qualifications 2+ years of experience applying customer support and product support best practices in a field service, technical service, or industrial environment 1+ years of industry experience in gas detection, fire alarm, HVAC controls, instrumentation, or related technical field preferred Proven verbal and written communication skills with ability to support customers, document service activity, and coordinate with internal teams Continuous improvement mindset with experience identifying process improvements that increase efficiency, service quality, or customer satisfaction Working knowledge of Salesforce.com, SharePoint, SAP, and Microsoft Excel for service tracking, reporting, and customer support documentation Strong organizational skills managing multiple service requests, priorities, and deadlines in a fast‑paced environment Experience training or mentoring junior technicians, team members, or customers on system operation and service procedures Ability to positively influence, motivate, and support a team while maintaining high standards of safety, service, and accountability Benefits Competitive salary, comprehensive benefits including medical, dental, vision, life insurance, disability, 401(k) match, flexible spending, health savings, EAP, educational assistance, parental leave, paid time off, and 12 paid holidays. Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status. #J-18808-Ljbffr Honeywell INC.