Operations/Account Manager

Role Description

We are looking for an experienced Operations Manager for a PERMANENT WORK FROM HOME, MORNING SHIFT OPPORTUNITY, with a proven track record of managing multiple clients and virtual assistants in the Outsourcing or BPO industry. This role is critical in ensuring client satisfaction, team productivity, and operational efficiency.

• Oversee day-to-day operations, ensuring seamless coordination across multiple clients and virtual assistants.
• Build and maintain strong client relationships, acting as the primary point of contact for operational concerns.
• Develop, implement, and optimize workflows and processes to enhance efficiency and service delivery.
• Help with the recruitment and onboarding of virtual assistants to align with client needs and company standards.
• Monitor team performance, ensuring KPIs and SLAs are consistently met or exceeded.
• Analyze operational metrics to identify trends and opportunities for improvement.
• Collaborate with senior leadership to align team objectives with company goals.
• Address and resolve client escalations promptly and professionally.

Qualifications

• Minimum of 5 years of experience as an Operations Manager in the Outsourcing or BPO industry.
• Proven experience handling multiple clients and managing virtual assistant teams.
• Strong leadership and interpersonal skills with the ability to manage and motivate diverse teams.
• Excellent organizational and time management skills.
• Analytical mindset with strong problem-solving abilities.
• Exceptional communication skills, both written and verbal.
• Ability to thrive in a fast-paced and dynamic environment.

Benefits

• Above average monthly salary.
• Fun and engaging culture.
• Trainings and seminars with our directors as well as the CEOs of different industries and businesses.
• HMO on your first year of tenure.
• Quarterly incentives.
• Yearly international travel incentives.

Company Description

Scale-X Solutions is the fastest growing outsourcing/offshoring company in Australia and in the Philippines.

• Led by our Board of Directors, the one and only Peter Cox, the founder, and CEO of Leadership Dynamics, recently featured in Forbes Magazine and a number of TedTalks under his belt.
• Partnering with him are two distinguished names in the RTO business in Australia, our Directors, Darshan Chavan and Rejin Rajan who are both TedX Talk speakers.