Customer Service Administrator

Customer Service Administrator

Joining the PHC Group means becoming a vital player in one of the world's foremost producers and suppliers of top-tier laboratory equipment. Operating in the dynamic biomedical and diagnostics sectors, we cater to a diverse and expanding range of life science facilities. Our products are essential tools for researchers and professionals in pharmaceuticals, biotechnology, and healthcare, making a meaningful impact on advancements in these fields. Your role with us will be an integral part of this impactful journey.

About the opportunity: The primary responsibility of this position will be to support the customer service team and other functional departments with various tasks related to servicing the customer.

Location: This is a hybrid position that reports onsite to our Wood Dale office on Tuesdays and Thursdays.

What you will be doing:

• Maintain electronic files including freight and inside delivery providers, win-wins, parts pricing, and any other information to support the order fulfillment activities.
• Acquire and prepare information for submission of new account set-up in the Microsoft Dynamics AX system.
• Work with the CSR team and Accounting to process Credit and Debit Memos.
• Prepare and distribute daily sales booking report.
• Process all customer rebates and energy rebates.
• Enter invoices into customer portals.
• Review open order reports and work with CSRs to release shipments to the warehouse.
• Process RMAs and related activity.
• Assist MOD shop with updating scheduling report and ensure all order confirmations are sent and entered.
• Support Accounting with troubleshooting issues related to late payments/invoice issues.
• Review open order report to ensure all new Rep changes are updated and sales order is current.
• Gather customer information to add to customer profiles and data bases as part of customer account setup process.

What you need for success:

• 3-5 years of related experience in a customer service position.
• Associates or Bachelors degree in Business Administration, Communications, or a related field preferred.
• Proficiency in Microsoft Excel and Word
• Experience using an ERP system required; Dynamics AX preferred.
• Experience working with customer portals (Ariba, COUPA, etc.).

The hiring range for this position is: $28-$30/hr plus individuals may be eligible for an annual discretionary bonus. Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications and location, and applicable employment laws. PHCNA offers a wide range of benefits, including medical, dental, vision, 401k, holiday pay, vacation and more.

Building an Inclusive Culture: We are a company that brings varying backgrounds, ideas, and points of view to inventing on behalf of all customers. Our diverse perspectives are enriched by many dimensions, including race, ethnicity, gender, age, physical and mental ability, sexual orientation, religious beliefs, culture, language, and education, as well as professional and life experience. We are committed to diversity, equity, and inclusion, and leveraging our unique perspectives to scale our impact and growth.