Customer Experience Associate

Falls Church, VA, United States (On-site) Job Description Inova Heart and Vascular Retail Pharmacy is seeking a dedicated Customer Experience Associate to join the team. This role will be full-time evening shifts; Wednesday - Sunday. Inova is consistently ranked as a national healthcare leader in safety, quality and patient experience. We are also proud to be consistently recognized as a top employer in both the D.C. metro area and the nation. Featured Benefits: Committed to Team Member Health: offering medical, dental and vision coverage, and a robust team member wellness program. Retirement : Inova matches the first 5% of eligible contributions – starting on your first day. Tuition and Student Loan Assistance: offering up to $5,250 per year in education assistance and up to $10,000 for student loans. Mental Health Support: offering all Inova team members, their spouses/partners, and their children 25 mental health coaching or therapy sessions, per person, per year, at no cost. Work/Life Balance: offering paid time off, paid parental leave, flexible work schedules, and remote and hybrid career opportunities. Customer Service Associate Job Responsibilities: Ensures that all prescriptions in the Ready to Dispense work que are filled in no more than 14 days. Pulls any prescriptions in pick-up bin after 14 days and gives to pharmacist for return to stock. Completes intake forms and collects pertinent data from patients at drop-off including correct spelling of name, date of birth, allergies, and insurance information. Completes cash register transactions and appropriately balances register. Ensures privacy of patient information by following HIPPA guidelines and laws. Complete daily and monthly deposit reports. Checks inventory for out-of-date products and removes expired products while maintaining an organized and up to date inventory. Orders and receives front-end inventory stock while maintaining inventory accuracy. Minimum Qualifications: Education: High School or GED. About Us We are Inova, Northern Virginia’s leading nonprofit healthcare provider. Every day, our 26,000+ team members provide world‑class healthcare to the communities we serve. Our people are the reason we're a national leader in healthcare safety, quality and patient experience. And from best‑in‑class facilities to professional development opportunities, we support them at every step. At Inova, we're constantly striving to be ever better — to shape a more compassionate future for healthcare. Inova Health System is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender identity or expression, marital status, national or ethnic origin, political affiliation, pregnancy (including childbirth, pregnancy‑related conditions and lactation), race, religion, sex, sexual orientation, veteran status, genetic information, or any other characteristics protected by law. Job Info Job Identification 682904 Job Category Pharmacy Locations Inova Fairfax Hospital (On-site) Degree Level High School Diploma or Equivalent (GED/HSE) #J-18808-Ljbffr Inova Health System