Management Analyst

Our Mission: Keep Washington Safe and Working! Our Values: Customer Focus, One L&I, Respect, Diversity, Equity and Inclusion, Learning and Growth, Reliability *****When hired as bilingual, our top applicant will be required to pass an assessment of your ability to write and speak Spanish fluently. We do not use translating software. Employees with bilingual responsibilities receive a 5% increase in pay. Job Highlights As our Spanish Bilingual Management Analyst 4, you will be working to achieve operational integrity for language access initiatives and processes within the Employment Standards program. This work is critical in making it easier to do business with our agency through translation requests, civil rights complaints, correspondence, projects, and representation of the division on many internal and external stakeholder initiatives. Some of what you’ll do: Research LEP customer experiences, interactions, treatment, and results from program staff. Analyze customer complaints and concerns regarding language access issues and use independent judgment to determine if policy or process changes are needed. Identify and present necessary recommendations on these complex problems to the Employment Standards Operations Manager. Facilitate, lead, and participate in agency language access process improvement teams across divisions to solicit concerns and provide a better understanding of the department’s language access procedures Develop informational publications based on analysis of community needs relating to the Employment Standards Program and other L&I divisions. Collaborate with other Employment Standards Language Access Project Team in language access roles and responsibilities. Identify potential Employment Standards Program gaps and barriers as they apply to customer Language Access concerns. Perform targeted research, analyze and evaluate customer experiences to make multidimensional recommendations on work plan improvements to program, divisional, and executive leadership. Record, analyze, and report data on Language Access metrics in the Employment Standards program. Work with L&I’s Civil Rights Program Manager to track and respond to any civil rights complaints related to the Employment Standards Program’s interactions with customers in collaboration with the Operations and Training Manager. Collaborate with staff across the program and agency to ensure that documents are written in plain language before translation by noting and attending to cultural nuances, and identifying and explaining terms that are unique to labor and employment law. Direct the efforts of the Employment Standards Language Access Project Team to identify staff resources for webinars, presentations, and consultations with employer and employee organizations representing diverse audiences. Required: The ability to speak/read/write/translate Spanish to English and English to Spanish. Successful completion of the L&I Spanish assessment is required. AND A combination of 8 years of education and experience conducting research and analyzing policies, laws, rules, or regulations or comparable combination of graduate education and experience. For example: 8 years of experience in conducting research and analyzing policies, laws, rules, or regulations OR An Associate’s degree in business administration, public administration, law, public health, health administration, or a related field and 6 years of experience as listed above OR Bachelor’s degree in business administration, public administration, law, public health, health administration, or a related field and four years of experience as listed above OR A Master’s degree in business administration, public administration, law, public health, health administration, or a related field and 2 years of experience as listed above AND The ability to take action to learn and grow. The ability to take action to meet the needs of others. Desired Experience in the following: General state government operations; Communicating and consulting with a variety of audiences including executive management and key stakeholders. Analyzing data and present to executive leadership Managing and leading others Independently solving problems; facilitating group meetings; effectively communicating both verbally and in writing; analyzing data to produce meaningful information Project/program management; principles of labor law; statistical methods; principles of effective program performance management. Change Management Lean Six sigma Supervision & leadership Supporting customers with diverse language access needs Knowledge of RCWs and WACs related to labor laws Things You Need To Know To help you maintain a proper work-life balance, teleworking is one of the work schedule options for this position. L&I also offers flexible custom work schedules. State employees who meet the qualifications will become eligible for a generous retirement package at the end of the employee’s career. Click on the “Benefits” tab to learn more. At L&I, your voice matters. In addition, L&I is a diverse state agency dedicated to the safety and health and security of Washington's 3.3 million workers. Take a look at this brief video and learn more about why L&I is an employer of choice. For this position, teleworking is permitted part time with supervisor approval. This recruitment is being used to fill a position statewide with the exception of King County. For positions where in-office work is necessary, the frequency of telework will be discussed with the supervisor of the position at the time of offer. Application process We will contact the top candidates directly to interview for this position. Because we base the selection on information provided by you, it is in your best interest to identify the knowledge, skills, and abilities that address the required and desirable qualifications described in the announcement. Please include the following documents with your application: A cover letter describing specific qualifications. A current resume detailing applicable experience and education. A list of at least three professional references with current telephone numbers. Please do not attach or place any medical information (vaccination status included) within the application, resume, or cover letter. If you do, we will have to reject your application to safeguard others from receiving your confidential information. You will have to remove the confidential information before you can apply again. To learn more about our hiring process timeline at L&I please visit our L&I recruiting page at Hiring Process at L&I. If you would like to read our website in a language other than English, scroll up to the top of the page to select your language of choice from the banner. Background Check Notice Prior to a placement in this position, a background check, including criminal history record will be conducted. Information from your background check will not necessarily preclude employment but will be considered in determining your eligibility to perform the requirements of the position. Other information For positions requiring travel, you must have a valid unrestricted driver's license and have insurance if driving a privately owned vehicle on state business. This position is represented by the Washington Federation of State Employees (WFSE). Candidates who are offered a job with L&I must possess work authorization that does not require sponsorship by the employer for a visa now or in the future. The Department of Labor & Industries complies with the employment eligibility verification requirements of the federal employment eligibility verification form, I-9. The selected candidate must be able to provide proof of identity and eligibility to work in the United States consistent with the requirements of that form on the first day of employment. Please note: L&I may use this announcement to fill multiple permanent and/or non-permanent positions. Applicants selected to move forward in the hiring process will be contacted by email to schedule a skills assessment. Assessments are proctored remotely via Zoom or Microsoft Teams. Did You Know? Washington is America's Top State to live, play, and work, according to U.S. News (2021). Join the L&I team and enjoy all the Evergreen State has to offer. In addition to offering a positive balance between life and work, L&I provides one of the most competitive benefits packages in the nation.We also believe your voice matters. We value our employees and their work-life balance by encouraging flexible schedules.L&I is a diverse state agency dedicated to the safety and health and security of Washington's 3 million workers. Veterans Preference Applicants wishing to claim Veterans Preference should attach to your application a copy of your DD-214 (Member 4 copy), NGB 22, or signed verification of service letter from the United States Department of Veterans Affairs. Please blackout any personally identifiable data such as Social Security numbers. For further information, contact L&I’s View email address on click.appcast.io. Diversity, Equity, and Inclusion Employer L&I employees come from all walks of life. We strive to hire great people from a wide variety of backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We believe in the importance of recognizing the value each of us contribute to the success of the agency mission. Having a diverse workforce is this agency’s greatest resource of strength and knowledge. It is through the combination of talents and abilities that we can pursue finding effective measures to provide the best customer service.We are committed to building a diverse and inclusive workplace for everyone and we strongly mean everyone. The State of Washington is an equal opportunity employer. Persons with a disability who need accommodation in the application process or testing process, or those needing this announcement in an alternative format, may call View phone number on click.appcast.io. TTY users should first call 711 to access the Washington Relay Service. You are welcome to include the name and pronoun you would like to be referred to in your materials and we will honor this as you interact with our award-winning diverse and inclusive organization. For more Information If you have any questions regarding this job posting, program, or the agency, please contact Haleigh Missildine (she/her/hers). #J-18808-Ljbffr