Order to Cash Specialist

Order To Cash Specialist

Are you a detail-oriented problem solver who thrives in a fast-paced environment? The E.W. Scripps Company is seeking an Order to Cash Specialist to provide critical support and expertise across our Local and National media operations. This remote role offers the opportunity to make a real impact by ensuring smooth financial operations and exceptional customer service across our organization.

WHAT YOU'LL DO:

• Investigate and resolve questions related to Order to Cash functions
• Perform processes in the Order to Cash department including, but not limited to: Customer Service, Cash Application, Cash Balancing, Daily Aired TV Log Reconciliation, Billing, Customer Account Setup and Credit card processing
• Continually review the processes and workflow of all O2C services and provide recommendations as to the most efficient manner to accomplish these services
• Assist with centralizing and standardizing workflow processes
• Assist with establishing methodology to measure operational metrics and internal Service Level Agreements (SLAs)
• Assist with software upgrades, education of users and updating Standard Operating Procedures (SOPs) for new versions of software
• Resolve escalated issues when appropriate and provide support to the management team in resolving issues
• Coordinate O2C audit requests from internal and external auditors
• Assist the management team on special projects as needed

WHAT YOU'LL NEED:

• Minimum High School/ GED and 1-3 years office experience is preferred
• 1-3 years of experience in Customer Service and working in a fast-paced environment
• Preferred experience in accounting, finance or other related fields

WHAT YOU'LL BRING:

• Strong problem-solving and decision making skills
• Detail oriented with the ability to multi-task
• Excellent oral and written communication skills
• Excellent organizational and analytical skills
• Proven initiative and self-motivation
• Proven ability to interact with various levels of staff and management
• Strong proficiency in Microsoft Office with a focus on Excel

SCRIPPS' COMMITMENT TO A CULTURE THAT CREATES CONNECTION:

At Scripps, we are committed to a culture that reflects the audiences and communities we serve. We are intentional about creating an environment where employees, our audiences and other stakeholders feel valued and inspired to reach their full potential and create connections. To successfully deliver on this commitment, we must understand and reflect the values and perspectives those around us embody. That process begins by looking inward to build and celebrate a respectful workplace where everyone feels a sense of belonging and connection. By continuing to cultivate an environment where all employees have a fair chance to succeed, are included, valued, and seen, we will strengthen the connections that drive positive business impact and align with our core purpose.

ABOUT SCRIPPS:

The E.W. Scripps Company (NASDAQ: SSP) is a diversified media company focused on creating connection. As one of the nation's largest local TV broadcasters, Scripps serves communities with quality, objective local journalism and operates a portfolio of more than 60 stations in 40+ markets. Scripps reaches households across the U.S. with national news outlet Scripps News and popular entertainment brands ION, ION Plus, ION Mystery, Bounce, Grit and Laff. Scripps is the nation's largest holder of broadcast spectrum. Scripps Sports serves professional and college sports leagues, conferences and teams with local market depth and national broadcast reach of up to 100% of TV households. Founded in 1878, Scripps is the steward of the Scripps National Spelling Bee and its longtime motto is: "Give light and the people will find their own way."

As an equal employment opportunity employer, The E.W. Scripps Company and its affiliates do not discriminate in its employment decisions on the basis of race, sex, sexual orientation, transgender status, gender, color, religion, age, genetic information, medical condition, disability, marital status, citizenship or national origin, and military membership or veteran status, or on any other basis which would be in violation of any applicable federal, state or local law. Furthermore, the company will make reasonable accommodations for qualified individuals with known disabilities unless doing so would result in an undue hardship for the company.