Human Resources Operations Specialist (Charlotte)

About the role

The People Operations Specialist runs the day-to-day employee lifecycle for about 500 people, from offer letter to final paycheck. You keep HR data accurate, processes compliant, and employees well served.

This is a hands-on generalist role inside Shared Services. You will work closely with payroll, finance, IT, and people managers across the business units.

Key responsibilities

Onboarding and offboarding

• Run background checks, and complete I-9 verification within required timelines
• Coordinate new-hire setup with IT, facilities, and hiring managers so day one is ready
• Run new-hire orientation and 30/60/90-day check-ins
• Manage exits: final pay coordination, benefits termination, equipment return, and exit interviews

HR systems and data

• Own employee records in the HRIS; keep job, pay, and org data accurate
• Process status changes: promotions, transfers, leaves, and terminations
• Produce headcount, turnover, and other standard reports for leadership
• Partner with payroll each cycle to reconcile changes and resolve discrepancies

Benefits and leave

• Administer open enrollment and life-event changes
• Serve as first point of contact for benefits questions and carrier issues
• Support FMLA, ADA accommodation, and other leave requests from intake to return

Compliance

• Support compliance with federal, state, and local employment laws
• Keep required postings, filings (e.g., EEO-1, ACA), and audit files current
• Keep the employee handbook and HR policies up to date with the Manager of Shared Services

Employee support

• Answer employee and manager questions on policy, pay, and benefits
• Support performance review cycles, compensation changes, and engagement surveys
• Help plan recognition programs and company events

Qualifications

Required

• Bachelor's degree in Human Resources, Business, or a related field, or equivalent experience
• Min. 2 years of HR operations, HR generalist, or HR coordinator experience
• Hands-on experience with an HRIS (e.g., Workday, UKG, ADP, Paylocity, BambooHR)
• Working knowledge of FLSA, FMLA, ADA, I-9, and COBRA requirements
• Proficiency in Excel or Google Sheets (lookups, pivot tables)
• Proven discretion with confidential employee information

Preferred

• Experience in a shared services model or a company of 300–1,000 employees
• Experience with multi-state employment and payroll
• Experience implementing or migrating an HRIS

Skills and competencies

• Accuracy: catches errors in data, pay changes, and paperwork before they reach employees
• Service mindset: responds to employee questions quickly, clearly, and with empathy
• Organization: manages many open requests at once without dropping deadlines
• Judgment: knows when to resolve an issue and when to escalate it
• Process improvement: spots manual work and fixes it with templates, automation, or better systems
• Communication: writes clear policies, emails, and how-to guides