Assistant Manager, Customer Experience and Events (New York, NY, US, 10003)

At Nespresso, we place people and specialty coffee at the heart of what we do. As part of our team, you'll be empowered to inspire, care, act, and innovate to reach your full potential and reimagine what coffee can be. As a certified B Corporation, we're committed to driving our triple bottom line – People, Profit, and Planet – by delivering an exceptional coffee experience that elevates our community, suppliers, farmers, and each other, channeling our growth-minded spirit to set new standards in global coffee culture. Quality, sustainability, diversity, and inclusion are core to who we are and critical to our vision of driving positive change. Throughout our factories, boutiques, and office locations, Nespresso careers are brimming with best-in-class opportunities for your development and growth. Join us! Reimagine what coffee can be. Reimagine what you can become. Let’s grow together. Are you ready to take your career to the next level? Join Nespresso as an Assistant Boutique Manager, Customer Service and Event where you will be the co-leader to the Boutique Manager. The Events and Experience Leader supports the Senior Boutique Manager in leading, coaching and developing teams to deliver exceptional customer experiences and strong business results. While the foundation of the role is assisting the stores people, business and operation goals, the department of responsibility is the Flatiron flagship event spaces. This Assistant Manager role leads event planning, programming, operations and commercialization, aligning cross-functional partners and coordinating event support teams while minimizing disruption to boutique operations. The role maximizes space utilization and return on investment through experiences that strengthen customer acquisition, loyalty, brand visibility and strategic partnerships. Join us at Nespresso, where leadership meets purpose, and every day brings new opportunities to make a difference!

WHAT WE OFFER:

The approximate pay range for this position is $65,000 to $75,000. Please note that the pay range provided is a good faith estimate for the position at the time of posting. Final compensation may vary based on factors including but not limited to knowledge, skills, and abilities as well as geographic location. Nespresso offers retail employees performance-based incentives and a comprehensive total rewards package, including:

• A free Nespresso machine and coffee product allowance
• 401k with company match
• Educational reimbursement
• Health and mental wellness programs
• DE&I resource groups
• Commuter benefits
• Pet adoption reimbursement
• Employee recognition program
• Discounts at over 2,000 companies

(Incentives and/or benefit packages may vary depending on the position.)

WHAT YOU WILL BE DOING:

Event Programming:

• Support the Senior Boutique Manager in daily boutique leadership, coaching team members and reinforcing sales, service and operational standards.
• Own planning, coordination and execution of downstairs events as the role’s designated area of responsibility, serving as the primary contact for internal partners and external customers while minimizing disruption to boutique operations.
• Align event programming with boutique, marketing and commercial priorities to maximize space utilization, customer engagement and business results.

Event Activation to Drive Business:

• Create local opportunities that convert into appointments and new member acquisition
• Generate, curate and execute a calendar of flagship events, product launches, partner activations, corporate experiences, and community engagements. (80% in-house generate, 20% execute Corp events)
• Drive store business goals through acquisition focused events and activations.
• Plan and coach employees on how to make an impact during each event/activation.
• Serve as primary liaison among corporate departments, retail partners and the third party event.
• Identify and cultivate strategic partnerships that elevate brand awareness and drive customer acquisition.
• Support with Marketing, Commercial, B2B to deliver compelling experiences that advance omni business goals.
• Act as an ambassador for the Flatiron flagship and represent Nespresso values and goals.

Operational Excellence:

• Implement and improve governance processes, booking protocols, budgeting practices and event management standards.
• Oversee event logistics, vendor relationships, contracts, and on-site execution, including budget and inventory for events.
• Ensure seamless coordination with boutique teams to deliver exceptional customer experiences while minimizing operational disruption.
• Maintain a forward looking event calendar and resource planning process that enables proactive execution, and advanced transparency to all involved parties.
• Analyze utilization trends, customer feedback, and business results to optimize future programming
• Identify opportunities to enhance the customer journey and strengthen the role of the events within the store
• Coach event support teams through clear briefings and timely, constructive feedback to build confidence and deliver exceptional experiences.
• Ensure every event is TQM compliant, and events includes safety guidance.

WHAT YOU WILL BRING:

• 3+ years of experience managing a high profile asset, venue, or experience with accountability in the outcome, with responsibility for larger teams
• Event management experience with lead generations
• Proven ability to build relationships with corporate partners
• Ability to manage stakeholders and events simultaneously
• Ability to create an experience; driving acquisition and loyalty
• Ability to independently manage time and allocate resources
• Change agile
• Demonstrate strong initiative and hospitality
• Strong organization, planning, prioritizing and time management
• Experience coaching others and supporting individual development through practical feedback

Salary: $65,000.00 to $75,000.00 per year Bonus Eligibility: Yes The pay range provided is a good faith estimate for the position at the time of posting. Final compensation may vary based on factors including but not limited to knowledge, skills and abilities as well as geographic location. It is not typical for an individual to be hired at top of range. Nestlé offers performance-based incentives and a competitive total rewards package, which includes a 401k with company match, healthcare coverage and a broad range of other benefits. Incentives and/or benefit packages may vary depending on the position. Learn more at It is our business imperative to remain a very inclusive workplace. To our veterans and separated service members, you're at the forefront of our minds as we recruit top talent to join Nestlé. The skills you've gained while serving our country, such as flexibility, agility, and leadership, are much like the skills that will make you successful in this role. In addition, with our commitment to an inclusive work environment, we recognize the exceptional engagement and innovation displayed by individuals with disabilities. Nestlé seeks such skilled and qualified individuals to share our mission where you’ll join a cohort of others who have chosen to call Nestlé home. Nestlé Nespresso USA is an equal employment opportunity employer. All applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status or any other characteristic protected by applicable law. Prior to the next step in the recruiting process, we welcome you to inform us confidentially if you may require any special accommodations in order to participate fully in our recruitment experience. Contact us at View email address on joinrs.com or please dial 711 and provide this number to the operator: View phone number on joinrs.com. This position is not eligible for Visa Sponsorship. Review our applicant privacy notice before applying at Job Requisition: 427570