Automotive Service Dispatcher

Service Dispatcher

Since 2008, Inver Grove Honda has proudly served the communities of Inver Grove Heights, Saint Paul, and Minneapolis with a commitment to integrity, transparency, and exceptional customer care. As a family-owned dealership, we believe in treating every guest like part of our own family, offering an experience built on trust and long-term relationships. Our team is passionate about helping drivers find the right vehiclewhether it's a brand-new Honda or one of the largest selections of quality used vehicles in the area. We strive to make every part of the car-buying process seamless, from transparent pricing to personalized support. Over the years, our dedication to customer satisfaction and community involvement has made us a trusted automotive partner throughout the Twin Cities region.

Position Summary

We are seeking an organized and motivated Full-Time Service Dispatcher to coordinate workflow within our service department. This role is responsible for assigning repair orders to technicians, managing shop productivity, and ensuring efficient communication between technicians, service advisors, and management. The Service Dispatcher plays a critical role in maintaining shop efficiency, minimizing technician downtime, and supporting a smooth customer service experience.

Schedule: Monday Friday with rotating Saturdays as needed

Key Responsibilities

• Distribute workload to Service Technicians.
• Deliver parts, vehicles, or technicians to various locations throughout the dealership or other store locations.
• Respond to cashier requests by retrieving and staging customer vehicles for pickup.
• Prepare rental vehicles for customer use, including cleaning, fueling, and staging.
• Remove trash from Honda South daily using a side-by-side utility vehicle.
• Assist service advisors, cashiers, and dispatchers with operational and administrative tasks.
• Consistently follow all safety guidelines and dealership procedures.
• Open and operate car wash facilities when required.
• Test-drive vehicles on behalf of technicians when requested.
• Dispatch Saturday shop work assignments to technicians on monthly basis.
• Ability to manage priorities in a fast-paced environment
• Strong attention to detail and accuracy in documentation
• Perform other related duties as assigned.

Qualifications

• Valid Driver's License (required)
• High School Diploma or GED (required)
• Previous Automotive Dealership experience working as Dispatcher, Advisor or Service Technician (preferred)
• Previous experience working in fast-paced work environment (preferred)

Work Environment

• Fast-paced automotive service department
• Frequent communication with technicians, advisors, and management
• Primarily indoor work environment with occasional shop floor interaction.
• Ability to stand and move around various service shops and the dealership.
• Team-oriented dealership culture focused on efficiency and customer satisfaction

Compensation and Benefits

• Base Salary: $50,000 - $72,000 annualized (based off experience)

Benefits Package

• Medical
• Dental
• Vision
• Short-Term Disability
• Long-Term Disability
• 401(k) plan with employer match
• Paid Time off and Holidays
• Employee Discounts on vehicles and service

Why Choose Inver Grove Honda?

At Inver Grove Honda, we're committed to helping you thrive. Here's what makes us a standout choice for your career development:

• Hands-On Learning: Work in a state-of-the-art service department with expert mentors.
• Supportive Team: Collaborative environment focused on growth and excellence.
• Career Advancement: Long-term growth with clear opportunities at Inver Grove Honda.