Sr. Technical Product Manager

Role Description

As a Technical Product Manager at Route, you will help shape the backend technology that powers our core platform and supports products including Protect, Track, Returns, Engage, and more. In this role, you’ll lead a newly formed team focused on building scalable, reliable foundational systems that enable teams across the organization to move faster and deliver better customer experiences.

• Own the team’s roadmap end-to-end across backend platform systems, APIs, and data infrastructure, balancing reliability, platform enablement, and new capability development.
• Partner closely with engineering leadership to shape architectural direction, including API design, schema governance, and event-driven system patterns.
• Drive prioritization across cross-functional platform requests, helping establish scalable, durable solutions rather than one-off implementations.
• Collaborate with data and analytics teams to support warehouse and infrastructure needs, including decisions around event structures, identifiers, and data emission strategy.
• Lead product coordination during incident response, helping drive prioritization and decision-making when critical systems are impacted.
• Create clear technical documentation, including PRDs and architectural decision records, to support long-term system scalability and maintainability.
• Translate complex technical concepts and platform investments into clear business impact for cross-functional and executive stakeholders.
• Navigate complex tradeoffs across scalability, speed, reliability, and long-term platform health in a fast-moving environment.
• Contribute to a collaborative team culture through thoughtful communication, strong technical judgment, and a long-term mindset focused on building sustainable systems.

Qualifications

• 5+ years of product management experience, including significant experience in technical or platform-focused PM roles supporting backend systems, APIs, data infrastructure, or distributed systems.
• Strong technical fluency in backend architecture concepts such as event-driven systems, API design and versioning, schema evolution, idempotency, eventual consistency, and distributed system reliability.
• Experience partnering closely with engineering teams on high-scale event ingestion, processing systems, or platform infrastructure with an understanding of operational and scalability tradeoffs.
• Experience supporting or partnering with data engineering organizations on data platform initiatives, including familiarity with modern warehouse and transformation tooling such as Snowflake, Databricks, dbt, or similar technologies.
• Strong SQL skills with the ability to independently investigate data quality, integrity, and reporting questions.
• Experience leading or supporting platform teams that serve internal product or engineering teams, including roadmap intake, prioritization, API contracts, SLA management, and balancing standardization with business needs.
• Demonstrated success driving reliability, scalability, or technical debt initiatives that improved platform performance, reduced operational burden, or strengthened system stability.
• Ability to communicate complex technical concepts clearly across technical and non-technical audiences.
• Comfortable navigating ambiguity, influencing cross-functional stakeholders, and making thoughtful tradeoff decisions in a fast-moving environment.
• Bachelor’s degree in Computer Science, Engineering, or a related technical field, or equivalent practical experience. Prior engineering experience is a plus.

Benefits

• Pay 95% - 100% of your health insurance premiums for you and your family.
• Remote or hybrid work arrangements.
• Unlimited PTO.
• 401k matching.
• Formalized growth opportunities.
• Learning & development programs.
• DEI programs & events.
• And so much more.

Pay Transparency

Salary for this role:

• National: $161,000 - $170,000
• LA: $161,000 - $170,000
• NY: $214,000 - $226,000
• SF: $200,000 - $212,000

The cash compensation above includes base salary, and is not reflective of potential commission for employees in eligible roles, or annual bonus targets under Route’s bonus plan for eligible roles. In addition to cash compensation, all Route employees are eligible to participate in Route's equity incentive plan to receive stock options per the terms of the agreement. Some roles may also be eligible for overtime pay. Individual compensation packages are based on a few different factors unique to each candidate, including their career level, skills, experience, specific geographic location qualifications and other job-related reasons.