Automotive Service Dispatcher

Bettenhausen Chrysler Dodge Jeep & Ram is looking for a service dispatcher to join our growing team in Lockport, IL. JOB DESCRIPTION: The dispatcher/shop manager must be able to organize, lead, and control the flow of work through the service department in a professional, timely manner while ensuring quality repairs at a fair cost to the customer. We are looking for someone dedicated to a job well done/ fixed first visit and a willingness to go above and beyond for our customers and team. DUTIES AND RESPONSIBILITIES: Work with service team to maintain customer satisfaction rating Ensure all documents necessary for technicians are readily available and accounted for Work to accomplish forecasted goals that have been established by service management Maximize tech hours through fair dispatching practices and monitoring individual tech hours daily Properly assign jobs based on technician level (to meet warranty standards) Monitor technician staff to ensure efficient and safe work practices Check job status as often as necessary, at least two times per shift, and report to advisor any change in time promised Open and close repair orders as needed including managing Prep RO's, UCI's and CPOV's Handle routine complaints presented by staff and/or customers Ensure technicians follow warranty material disposition procedures Spot check RO's turned in by technicians to ensure the assigned work has been performed Monitor and mentor all levels of technicians (lube tech, apprentice, master tech) gain feedback, document, and discuss with service management to promote team improvement Spot check repairs to ensure quality and timely completion Main a high level of organization and cleanliness in shop, storage/tool room and service lot Maintain and manage special tool inventory Other duties as assigned QUALIFICATIONS: At least 2 years of service dispatch experience or 3+ years' experience as a service advisor at a dealership Technical automotive knowledge Demonstrated ability to manage others Organized and friendly personality Automotive Dealership experience required Will need availability to work one evening per week and rotating Saturdays (1-2 per month) Salary dependent upon experience BENEFITS: Health and Dental Vision Short Term Disability Life Insurance Accident, Critical Illness, Cancer, and Hospital Insurance 401K Plan PTO Employee Assistance Program Free College Program through our partnership with Strayer University #J-18808-Ljbffr