Learning Delivery Manager

Overview

Who we are

Collaborative. Respectful. A place to dream and do. These are just a few words that describe what life is like at Toyota. As one of the worlds most admired brands Toyota is growing and leading the future of mobility through innovative high-quality solutions designed to enhance lives and delight those we serve. Were looking for talented team members who want to Dream. Do. Grow. with us.

An important part of the Toyota family is Toyota Financial Services (TFS) the finance and insurance brand for Toyota and Lexus in North America. While TFS is a separate business entity it is an essential part of this world-changing company- delivering on Toyotas vision to move people beyond whats possible. At TFS you will help create best-in-class customer experience in an innovative collaborative environment.

Toyota does not offer support or sponsorship of job applicants for employment-based visas or any other work authorization for this role now or in the future. You must have the right to work in the United States and not require Toyota support or sponsorship for immigration-related employment (e.g. H-1B O-1 E-3 H-1B1 TN F-1 OPT F-1 STEM OPT F-1 CPT job flexibility benefits also known as I-140 or Adjustment of Status portability etc.) now or in the future. You should not apply for this role if you will require Toyota to assist with immigration support or sponsorship now or in the future.

Who were looking for

The Manager Learning Delivery leads the learner-facing execution function across enterprise and regional Learning & Development. Reporting to the National Manager Enterprise Learning this role oversees facilitation and delivery operations directly manages Delivery leaders and team members sets quality and readiness standards allocates capacity and serves as the primary escalation point for delivery issues. The Manager ensures sessions are learner-ready well-run on schedule and supported by accurate logistics communications rosters and routine learning-system transactions.

What youll be doing

• Lead coach develop and manage Delivery direct reports through goals feedback development planning workload management performance accountability and career support.
• Lead the Delivery function across facilitation and delivery operations for enterprise and regional learning.
• Set and reinforce standards for learner readiness facilitation quality delivery presence session execution logistics communications and operational follow-through.
• Manage team capacity workload distribution facilitator coverage scheduling priorities and resource allocation across sessions programs and business units.
• Oversee scheduling logistics rosters learner communications facilitator readiness materials technology and operational preparation for delivery events.
• Monitor Delivery performance through learner feedback observations evaluations operational measures and service trends and lead improvement actions.
• Oversee routine LMS and system transactions to confirm assignments enrollments completions records and related activities follow approved standards and timelines.
• Serve as the primary escalation point for complex learner facilitator staffing scheduling logistics access technology and delivery issues.
• Partner with the Manager Facilitation on facilitation standards certification network capability coaching and quality interventions.
• Partner with Programs on schedules cohorts program sustainment communications and delivery requirements.
• Partner with Design to ensure materials are teach-ready and delivery teams understand instructional intent boundaries and learner outcomes.
• Partner with Enable on LMS records reporting platform readiness and delivery-related system support while maintaining clear functional boundaries.

What you bring

• 7 years of progressive experience in learning delivery facilitation leadership training operations program delivery or related L&D roles.
• Experience leading coaching developing and evaluating employees.
• Demonstrated success managing teams in a complex cross-functional environment including goals workload performance accountability and career development.
• Strong knowledge of instructor-led virtual and hybrid delivery facilitation quality scheduling logistics learner communications and operational readiness sessions audiences and locations.
• Working knowledge of LMS transactions learning records delivery technology operational controls and escalation practices.
• Strong people-leadership skills including performance management capability building and career development.
• Strong executive presence stakeholder management conflict resolution quality judgment and cross-functional leadership skills.
• Demonstrates Customer First Respect for People Kaizen accountability and Toyota values.

Added bonus if you have

• Financial services industry experience.
• Professional facilitation talent-development operations or project-management certification.
• Experience leading multi-location contact-center virtual or enterprise-scale learning delivery organizations.

What well bring

During your interview process our team can fill you in on all the details of our industry-leading benefits and career development opportunities. A few highlights include:

• A work environment built on teamwork flexibility and respect
• Professional growth and development programs to help advance your career as well as tuition reimbursement
• Team Member Vehicle Purchase Discount
• Toyota Team Member Lease Vehicle Program (if applicable)
• Comprehensive health care and wellness plans for your entire family
• Toyota 401(k) Savings Plan featuring a company match as well as an annual retirement contribution from Toyota regardless of whether you contribute (if applicable)
• Paid holidays and paid time off
• Referral services related to prenatal services adoption childcare schools and more
• Tax Advantaged Accounts (Health Savings Account Health Care FSA Dependent Care FSA)

Belonging at Toyota

Our success begins and ends with our people. We embrace all perspectives and value unique human experiences. Respect for all is our North Star.

Applicants for our positions are considered without regard to race ethnicity national origin sex sexual orientation gender identity or expression age disability religion military or veteran status or any other characteristics protected by law.

Have a question need assistance with your application or do you require any special accommodations Please send an email to .

Required Experience:

Manager