Patient Service Representative

Patient Service Representative

Sandhills Medical has been providing quality, comprehensive health care since 1977. We are a Federally Qualified Health Center (FQHC) serving residents of Chesterfield, Kershaw, Lancaster, and Sumter counties. The mission of Sandhills Medical is to be responsive to community healthcare needs by providing quality, comprehensive, and cost effective healthcare.

Job Details

Position Overview:

The overall responsibility of the Patient Service Representative is to provide excellent customer service while maintaining a smooth workflow to ensure quality patient outcomes. Front desk staff member functions as a member of the Patient Centered Medical Home who facilitates a positive and efficient office environment.

Front Office Responsibilities:

• Greets and welcomes patients and visitors, answers telephones in a courteous and professional manner; address questions, take messages, direct calls appropriately.
• Collects and receives patient fees.
• Keeps patient appointments on schedule by ensuring a timely check in process and notifying appropriate staff via EMR of patient's arrival.
• Informs patients of Sliding Fee Scale and assists patients with filling out forms if needed.
• Accurately document information in EMR.
• Perform opening and closing procedures for the reception and check out desk.
• Optimize patients' satisfaction and provider time by scheduling appointments in person or by telephone.
• Provide timely check out process and schedule follow up appointments as needed.
• Provide reminder calls two days prior to scheduled visits.

**Sandhills Medical Foundation, Inc. does not discriminate on the basis of race, color, religion, sex, gender identity, sexual orientation, pregnancy, status as a parent, national origin, age, disability, family medical history or genetic information, political affiliation, military service, or other non-merit based factors.

Job Type: Part-Time

Experience:

• Front Desk: 1 year (Preferred)
• Location: Lugoff, SC

This position reports to Front Desk Manager.

The following screenings are required:

• Education Verification
• Employment Verification
• Criminal Background Check