Legal Technology & Data Specialist

JOB SUMMARY The Legal Technology and Data Specialist supports the firm's practice-specific applications, data processing tools, and file sharing platforms across all practice areas. This role provides day-to-day system administration, user support, and secure data handling including coordinating SFTP transfers, overseeing lateral attorney data migrations, and facilitating secure data movement in accordance with firm information governance protocols. This role has a more technical focus to resolve data issues, evaluate file types, troubleshoot data issues, and convert files if needed. ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES This position is responsible for providing technical and other support to the firm's lawyers, paralegals, and support staff as well as the Practice Technology team within Information Services. This position is also responsible for thoroughly understanding the firm's litigation technology processes. Specific duties include: Create and maintain network folders for new matters ensuring accurate folder structure and access permissions are set up. Gather, review, and organize data requested for transfer into or outside of the firm. Ensure legal team review. Zip data with necessary encryption for external transfer. Follow the firm's Information Governance protocols to organize incoming and outgoing data for efficient legal team use. Upload and download data to/from secure file sharing platforms in coordination with legal teams and Practice Technology Project Managers' requirements. Use the firm's data processing tools to evaluate, organize and process data for use with Relativity or other production needs. Troubleshoot data issues as needed for legal teams. Manage and administer the Firm's file sharing platforms. Upload and download data as requested. Offer alternatives as needed. Apply appropriate security using tools such as 7Zip, WinZip, WinRAR, etc. Provide first- and second-level support on the firm's file sharing platforms including ShareFile and Egnyte. Create, manage, and maintain both end user and administrator training materials. Educate new lawyers and secretaries on the firm's best practices for data organization and data management of the client's official file on network shares, file sharing platforms, and in the document management system. Assist with review, implementation and support of legal applications as requested to promote lawyer efficiencies. Examples include DealCloser, Litera, DocuSign, Proof, PSP applications, Immigration applications (INSzoom), Tax applications, Real Estate portfolio management, and others as assigned. Educate legal teams and support staff on the preparation of ebinders using Kofax, Adobe and Deal Closer. Monitor server disk space occupied by Practice Technology data and recommend options for optimal storage configuration. Work with the firm's network engineers to implement necessary changes. Work with the technology teams to further develop, implement and sustain standard desktop images for Practice Technology virtual and desktop machines. Work with technology teams to develop, implement and sustain a standard working image for trial laptops. Create and use checklists to ensure all settings are correct and applications needed for trial are installed properly. This includes regular equipment checks and tests. Assist trial teams with technical support. This includes setting up dual monitors, installing applications or utilities, configuring printers, setting up network connections in war rooms, etc. Provide training and "how to" documentation at the request of the legal team or Practice Technology team regarding PT hardware and software. Assist lawyers, paralegals, and the Practice Technology team members with approved data uploads and downloads from various cloud-based storage solutions such as DropBox, OneDrive, etc. Capture social media sites, web sites and videos using available tools. Assist with video editing as needed, converting for use with other applications such as trial presentation tools, and posting final products to the firm's internal portal and external website. Provide firm backup extranet support for legal teams and clients as requested. This includes site setup, account management, data uploads, data exports, site/application upgrades, testing, etc. Assist lawyers and paralegals with technical support questions regarding practice technology products and tools. This includes setting up dual-monitors, installing applications, configuring printers, etc. Develop and sustain a software license tracking process to ensure licensing compliance with all Practice Technology applications across the firm. Continually look for ways to improve the software licensing tracking process working within the firm's standard desktop and approved computing environment. Prepare copies of media (CDs, DVDs flash drives, external hard drives) as directed by the legal team or Practice Technology team. Provide back-up support to other Practice Technology functions and roles as requested. Other duties as assigned. ADDITIONAL DUTIES AND RESPONSIBILITIES Thorough understanding of hardware support, application support and application troubleshooting processes. Thorough understanding of data types, data organization practices, and data sharing options. Thorough understanding of data encryption methodologies. Prefer experience with legal technology and implementation options. Prefer understanding of ediscovery data processing tools for legal document review. General understanding of networking technology. General understanding of database configuration and support. Exceptional troubleshooting and problem-solving skills. Efficient use of (current version) processing tools. Microsoft Office Adobe Acrobat/Kofax NetDocs Efficient use of (current version) legal applications. iPro eCapture or LAW OnCue Avvoka Review Current Law Firm Technology Publications. Maintain Practice Support Document Database on preferred platform. Attend seminars and conferences to stay current on technology trends in the legal industry. QUALIFICATIONS Education, Training and/or Experience High School diploma or equivalent required Exceptional communication and presentation skills 3+ years related experience Expertise in MS Word, Excel, PowerPoint, Access, Visio Experience with litigation data processing and review applications such as LAW, eCapture and Relativity. Understanding of e-discovery processing workflows Broad and thorough knowledge of litigation support hardware and software systems Knowledge, Skills, and Abilities Excellent customer service skills are mandatory. Professional email and verbal communication skills are mandatory. Excellent organizational skills and the ability to multitask efficiently. Flexibility to take on tasks of varying degrees of difficulty. Regular attendance and punctuality are essential functions of this job. Possesses interpersonal skills necessary in order to communicate effectively with a diverse group of employees. Ability to handle tasks under pressure. Ability to adjust work schedule to work other hours, as required. Growth mindset to enhance emotional intelligence, empathy and an understanding of inclusion and belonging practices that support managing and collaborating across differences. This position requires the employee to work at a specified location and hours determined by the Manager for the benefit of the department and firm. Changes to the location and/or scheduled hours must be approved by the Manager. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit; use hands to handle or feel objects, documents, books, pen/pencil, paper, controls and manipulate a keyboard, and input data into a PC; and talk or hear. The employee is frequently required to walk. The employee is occasionally required to use hands to prepare correspondence and reports on a personal computer. The employee is occasionally required to stand and reach with hands and arms as well as stoop, kneel, bend, crouch or crawl. The employee must occasionally lift and/or move up to 40 pounds. The employee is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; reviewing/proofreading documents; viewing a computer terminal; and extensive reading. The employee must be able to write and communicate clearly and convey detailed or important spoken instructions to other employees. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus. OTHER REQUIREMENTS In-Office/At-Home Requirements This position affords employees the opportunity to work in a hybrid in-office/at-home arrangement. Typically two days per week in the office are required. Work Environment This job entails working in an indoor office environment with stable temperatures. The incumbent will be working in a cubicle setting with all necessary computer hardware and office supplies to complete their job responsibilities. Position Type and Expected Hours of Work The incumbent in this position will be required to work a minimum of 40 hours per week. They are considered a full-time employee. This job requires the employee to work a day shift (e.g., 8:00 a.m. to 5:00 p.m.) Monday through Friday. The employee will also be required to work off days and/or hours as business needs arise. Travel This job requires occasional travel to other Thompson Hine office locations or other cities as well as client sites and courts. Travel may entail overnight stays. Supervisory Responsibilities None. COMPETENCIES Build Relationships Establish rapport quickly; put others at ease; take the social initiative with unfamiliar people; develop relationships with people and functions throughout as well as outside the organization; share information with others outside of immediate area. Work Efficiently Reduce unnecessary steps; look for ways to improve processes; keep workplace organized; prioritize your objectives; maximize the productivity of others; reduce redundancies and costs when possible; use a systematic, structured work approach. Client Service Demonstrate a commitment to high standards; provide excellent service to both internal and external clients; consistently produce high quality results; complete work in a timely fashion; take pride in work; rigorously check own and others' work for errors; utilize technology to provide excellent client service. Apply Knowledge Leverage specific expertise to solve practical problems; share technical expertise with coworkers; apply technical knowledge to novel situations; use knowledge of the organization to get work done in the quickest and most high-quality manner possible. Persevere Demonstrate tenacity when faced with tough challenges; find alternate paths to reach goals; persist in the face of adversity; use your knowledge of the organization to accomplish difficult goals. Job Type & Location This is a Contract position based out of Cleveland, OH. Pay and Benefits The pay range for this position is $30.00 - $50.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a hybrid position in Cleveland,OH. Application Deadline This position is anticipated to close on Aug 17, 2026. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records. Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools. #J-18808-Ljbffr TEKsystems