Manager - Information Technology Infrastructure Services

Under the general direction of the Chief Operating Officer (COO), this classification leads and coordinates the implementation of Court business processes and functional requirements into systems and software, ensuring alignment between Court Operational needs and technical solutions. This role leads the business operations function within the Information Technology unit and focuses on managing business application lifecycles, understanding and documenting the scope of work and project management throughout the development lifecycle, communicating with operations, justice partners and other stakeholders. This role is distinct from the Manager – Infrastructure, Information Technology Services classification, that has overall responsibility for leadership of development, architecture, planning, and technical execution of infrastructure development. These functions are intended as a general illustration of the work performed in this job classification and are not all inclusive for this position: Lead the Business Operations Unit and supervise IT Analysts, supporting Court Operations staff, Justice Partners on IT projects, such as scanning and digitization of documents and court records. Establish and adapt consistent, repeatable standards for Court-wide business requirements, documentation for Operations users, partners, engineers and vendors for clear feature scope from planning to post-deployment support. Build and train Subject Matter Experts (SME) who effectively communicate business use cases and requirements verbally and thorough documentation. Translate operational needs into functional business requirements, test plans, self-help FAQs, user training resources and end-user documentation, ensuring application support and driving successful business outcomes. Develop and maintain product backlogs; identify opportunities for strategic operational improvements and innovation. Drive creation of functional requirements specifications, scope, feature design, user testing, user training, change management and implementation of new or modified applications focusing on the user experience and prioritizing requirements from Court Operations and Justice Partners Manage vendor relationships and functional specifications for implementation, customization and support of third-party applications such as CMS. Monitor application performance from a Court operations user-centric perspective tracking key performance indicators (KPIs) for application usage and user feedback tools (e.g., CSAT, NPS), Ensure effective communication and collaboration between business Operations stakeholders, Judicial Officers, Justice Partners, Engineering teams and vendors. Identify and resolve user issues, document enhancement requests and recommend scalable, business-aligned solutions as laws change and evolve. Support the creation and execution of functional specifications, user testing, training, change management and customer support strategies. Education/Experience Any combination of education and experience, which has led to the acquisition of the required knowledge, skills and abilities. The required knowledge and experience can typically be obtained by a bachelor’s degree in computer science, with a focus on information systems or a closely related field from an accredited college or university, or its equivalent in the U.S. college system. Minimum of 3 years of experience in Court Business Operations within the Judiciary or a similar government organization; OR Five (5) years of experience as an IT Systems Analyst, Project Manager, or Product Manager delivering business applications; AND Three (3) years of experience facilitating system integration projects or supporting the development/testing of enterprise web applications. California Driver’s License. Knowledge of: Court Case Management Systems (CMS) System integrations Project and Product Management methodologies such as Agile, Scrum, Kanban, Waterfall Software Development Life Cycle (SDLC) ITIL frameworks and best practices State and Federal reporting and compliance requirements Data analytics and customer satisfaction tracking tools Skills and Ability to: Manage and monitor complex projects, delivered on time, within scope and budget; manage risks, impediments and dependencies. Effectively control functional scope, facilitate structured change management processes as well as external partner and vendor deliverables. Lead, train, plan, assign, review, manage and evaluate Business Operations staff members contributions, drive employee performance and operational excellence Analyze business operations and recommend process, policy and procedure improvements. Conduct in-depth research and develop actionable, data-driven recommendations through reports, documentation and presentations. Represent the department in meetings with stakeholders, vendors, and justice partners. Additional Requirements (with or without reasonable accommodation: Ability to use a personal computer and its peripherals including keyboard, mouse and monitor for extended periods of time. Ability to sit for extended periods of time. Ability to work in an environment that includes frequent interruptions and simultaneous attention to multiple tasks. Ability to grasp and/or manipulate files, binders, pieces of paper or small objects. Ability to prepare or inspect court records, documents, or office equipment. Frequent hand, fingers and/or wrist motion. Reaching at or above shoulder level. Ability to communicate effectively, by phone or in person, to understand and/or convey detailed important information or instructions. Ability to work alone or closely with others. Minimal bending, stooping, squatting, twisting, reaching, or working on irregular surfaces. May require movement throughout the courthouse and may carry forms, files, materials, court documents up to 10 lbs. to and from other departments, agencies, or court locations. To be able to legally drive or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions, training, and meeting at any of the court, agencies, or other offsite locations. Work Environment Shared office environment with varying degrees of hot and cold air. Requires exposure to dust, printer, or fax machine toner. Requires ability to travel or be transported to other court locations. Must be able to traverse indoors and outdoors, over uneven ground and pavement in all types of weather. Constant interruptions, with high volume of telephone and personal interaction. As a condition of employment, please note that working in any of the Ventura Superior Court facilities will subject employees to security screening by security personnel using a combination of walk-through and handheld screening devices. APPLICATION EVALUATION All applications received will be evaluated based on the requirements of the position. A comparative screening will be conducted to determine which of the applicants will be selected for invitation to the next step of the screening and selection process. Those individuals who are invited to continue to the next step in the screening and selection process will be contacted via the email address they provided in their application. This recruitment will close on Friday November 13, 2026, 5:00 p.m. PST. WRITTEN ASSESSMENT: A job-related practical assessment will be administered: TBD . SELECTION INTERVIEW: The interviews may be consolidated into one process or expanded into multiple interviews contingent upon the size and quantity of the candidate pool. Following the evaluation of the applications, the most qualified candidates may be invited to an oral board panel interview or directly to the selection interview. If an oral board panel interview is conducted, top candidates from the oral board panel interview will be invited to the selection interview with the hiring executive and/or members of the court executive management team: TBD PERSONAL QUALIFICATIONS: All applicants must possess the personal qualifications generally recognized as essential to being an outstanding public employee, including integrity, initiative, dependability, courtesy, good judgment, and the ability to work with others as a team and follow instructions. CONDITIONS OF EMPLOYMENT Working in any of the Ventura Superior Court facilities requires employees to be subject to security screening by security personnel who use a combination of walk-through and handheld screening devices. BACKGROUND INVESTIGATION: Applicants may be subjected to a thorough background investigation, which may include personal and professional character references, inquiry into past employment, education, credit, criminal background and depending on the position, may include driving records. Please note that the pre-employment background process will include any interaction you may have from the application process through the time that you are provided a final offer of employment. Offer of employment may be rescinded at any time during the pre-employment background check process if the process determines that the applicant is not a good fit for the position. #J-18808-Ljbffr Superior Court of California, County of Ventura