Event Lead-Iowa City

1. Welcome guests and create a warm, professional, and engaging atmosphere.

2. Anticipate guest needs and proactively address concerns.

3. Respond to questions, requests, and service issues quickly and professionally.

4. Ensure the brewery’s hospitality standards are consistently demonstrated throughout the event.

5. Handle guest concerns with professionalism while protecting the overall guest experience.

1. Clearly communicate event expectations, responsibilities, timelines, and service standards.

2. Provide coaching and real-time feedback when appropriate.

3. Maintain a positive, respectful, and team-oriented work environment

1. Communicate with event hosts and vendors during events as assigned.

2. Confirm vendor arrival times, setup requirements, and event responsibilities.

3. Ensure vendors follow brewery policies, safety requirements, and venue guidelines.

4. Escalate significant client or vendor issues to management when appropriate.

1. Coordinate food and beverage service according to event specifications.

2. Work closely with culinary and bar teams to ensure timing and service expectations are met.

3. Monitor beer, beverage, food, and supply levels throughout events.

4. Ensure responsible alcohol-service practices and brewery policies are followed.

5. Communicate dietary restrictions, allergies, and special food requests to the appropriate team members.

1. Maintain accurate event checklists and documentation.

2. Complete post-event notes and communicate opportunities or issues to management.

3. Provide feedback following events to help improve future event execution.

Competencies

1. Strong Communication: Communicates clearly and professionally with clients, guests, employees, vendors and leadership

2. Multi-tasking: Successfully manages multiple responsibilities while maintaining service quality and professionalism.

3. Organized: Effectively manages timelines, event details, setup requirements, vendors, staffing, and guest requests.

4. Attention to Detail: Recognizes the small details that can significantly impact an event and guest experience.

5. Problem Solving: