Client Service Manager

Serve as the primary, dedicated point of contact for the assigned client Build and maintain a strong, trust-based relationship with a high-expectation client Understand and anticipate client needs, priorities, and shifting expectations Proactively identify and resolve client concerns before they escape Operate effectively and calmly under pressure in a demanding, fast-paced client environment Ensure services are delivered according to agreed-upon SLAs Monitor service performance and report on key metrics Coordinate with technical teams to resolve client issues Manage service delivery projects and implementations specific to the client's environment Provide regular client updates on service performance, security incidents, and relevant developments Prepare and deliver reports on security posture and trends Translate client direction into clear guidance for the internal delivery team Serve as the communication bridge between client stakeholders and Arctiq's technical teams Help the client understand security risks and vulnerabilities specific to their environment Provide guidance on security best practices Facilitate security awareness training as needed Requirements Education in Information Security or a related field, or equivalent experience Proven experience working in an MSP or MSSP environment Hands-on experience with Splunk and CrowdStrike; both are required Excellent communication, presentation, and interpersonal skills Demonstrated ability to manage demanding or high-expectation stakeholders Prior experience managing client relationships, receiving and acting on direction, and translating direction for a delivery team Strong problem-solving and troubleshooting abilities Based in Albany, NY, or willing to relocate; relocation support provided Candidates based elsewhere in the NY area must be available for regular travel to Albany Preferred: CompTIA Security+,

CISSP

, or CISM certifications Preferred: Familiarity with Jira Preferred: Familiarity with Armis Preferred: Experience in the IT/Security industry Preferred: Experience coordinating with technical teams and managing timelines in a single-client, embedded model Core Competencies Demonstrates expertise in managing client relationships within an MSP or MSSP environment, with a strong focus on security best practices and effective communication. Capable of translating client needs into actionable guidance for technical teams while ensuring service delivery aligns with SLAs. Highest-signal resume keywords Client Relationship Management Splunk Experience CrowdStrike Experience Security Best Practices CompTIA Security+ Certification ATS Optimization Keywords Hard Skills Information Security Education Problem-Solving Troubleshooting Service Delivery Management Security Awareness Training Soft Skills Excellent Communication Interpersonal Skills Presentation Skills Ability to Manage High-Expectation Stakeholders Certifications & Qualifications CompTIA Security+ CISSP CISM Industry Keywords MSP MSSP IT Security Service Level Agreements Security Posture Tools & Technologies Splunk CrowdStrike Jira Armis #J-18808-Ljbffr Jobtailor