Engineering Services HSDC Program Manager

Corning is one of the world’s leading innovators in glass, ceramic, and materials science. From the depths of the ocean to the farthest reaches of space, our technologies push the boundaries of what’s possible. How do we do this? With our people. They break through limitations and expectations– not once in a career, but every day. They help move our company, and the world, forward. At Corning, there are endless possibilities for making an impact. You can help connect the unconnected, drive the future of automobiles, transform at-home entertainment, and ensure the delivery of lifesaving medicines. Position Overview The Program Manager, HSDC, is responsible for leading the execution of large, strategic HSDC contracts by coordinating cross functional teams and aligning Engineering Services (ES) initiatives with customer and business objectives. This role serves as a key interface between Engineering Services, account teams, and field organizations to ensure consistent program execution and customer satisfaction in a fast-paced environment. The Program Manager drives program governance, communication, and continuous improvement while ensuring engineering changes, service strategies, and operational priorities are effectively planned, communicated, and executed. Key Responsibilities Lead program execution for large, complex HSDC customers, ensuring alignment with contractual commitments and business objectives Serve as the program leader for assigned strategic accounts, providing governance, internal reporting, and executive visibility Develop and manage long-range program plans, including resource alignment and risk mitigation strategies Communicate program status, risks, and resolutions clearly to executive leadership and internal stakeholders Cross Functional Leadership Partner with internal teams (MKD, PLM, Technology, Supply Chain, Customer Operations, and Field Services) to plan and execute strategic account initiatives in the field Align global and regional field teams to centralized program objectives and service strategies Act as the primary interface between Engineering Services and internal teams on product performance, reliability, and serviceability topics Commercial & Customer Support Provide commercial and strategic account support, including: Account heat maps and performance insights Competitive intelligence and innovation opportunities Quality monitoring and key account metrics Assist in coordinating on‑site and remote support activities Incorporate customer feedback into product improvements and support processes Process Optimization & Continuous Improvement Drive consistency in program management practices across strategic customers Leverage internal program management teams, specialists, automation, and digital platforms to improve efficiency and scalability Champion best practices in documentation, configuration management, and knowledge sharing Ensure engineering changes are validated, documented, and effectively communicated to field teams Lead continuous improvement initiatives that enhance product reliability, serviceability, and customer experience Education and Experience: Required Bachelor’s degree required with 7+ years of relevant professional and leadership experience and 5+ years of experience managing strategic or enterprise customer accounts Proven ability to drive organizational change across people, process, and technology Strong analytical and datamining skills with the ability to translate insights into executive level recommendations Experience developing and delivering executive level presentations to senior leadership (including OCO and COC audiences) Solid understanding of strategic business opportunities Education and Experience: Preferred Experience across multiple functions such as Commercial, Supply Chain, Marketing, Operations, or Product Line Management (PLM) Strong relationship building and stakeholder management skills Experience supporting global or geographically distributed team This position does not support immigration sponsorship. The range for this position is $117,119.00-$161,039.00 assuming full time status. Starting pay for the successful applicant is dependent on a variety of job-related factors, including but not limited to geographic location, market demands, experience, training, and education. Benefits Company-wide bonuses and long-term incentives align with key business results and ensure you are rewarded when the company performs well. When Corning wins, we all win. As part of our commitment to your financial well‑being, we provide a 100% company‑paid pension benefit with fixed contributions that grow throughout your career. Combined with matching contributions to your 401(k) savings plan, Corning’s total contributions to your retirement accounts can reach between 7% and 12% of your pay, depending on your age and years of service. Our health and well‑being benefits include medical, dental, vision, paid parental leave, family building support, fitness, company‑paid life insurance, disability, disease management programs, paid time off, and an Employee Assistance Program (EAP) to support you and your family. Getting paid for our work is important, but feeling appreciated and recognized for those contributions motivates us much more. That’s why Corning offers a recognition program to celebrate successes and reward colleagues who make exceptional contributions. We prohibit discrimination on the basis of race, color, gender, age, religion, national origin, sexual orientation, gender identity or expression, disability, veteran status or any other legally protected status. Corning is committed to providing equal employment opportunities and considers requests for reasonable accommodations in accordance with applicable laws. Individuals with disabilities or sincerely held religious beliefs may request reasonable accommodations to participate in the application or interview process, perform essential job functions, or access other benefits and privileges of employment. To submit a request for reasonable accommodation related to disability or religion, please contact us at View email address on click.appcast.io. #J-18808-Ljbffr Corning Inc.