HSDC Customer Experience Program Manager

HSDC Customer Experience Program Manager Location: Charlotte, NC, US, 28216 Company: Corning Requisition Number: 74912 Scope of Position Provide strategic account management support to ensure we deliver on the strategy established by the Global Account Manager, fulfilling all customer expectations and achieving deep and ongoing customer access. Partner closely with cross functional teams including Supply Chain, PLM, Manufacturing, Quality, Engineering and Finance. Coordinate all aspects of support for assigned customer(s) to mitigate risk and ensure stakeholder satisfaction. Manage and oversee daily operations and responsibilities of the CEx Program Specialists for assigned account. The role is customer facing and requires frequent engagement with various functions at the customer(s) level, as well as their partners. The ideal candidate is a highly motivated individual who excels at monitoring projects and driving closure for all action items. This person should be energetic, enthusiastic, enjoy problem solving, and be extremely organized. Day to Day Responsibilities In this managerial role, you will provide program management support for one of our Hyperscale Data Center customers. Program management includes account program team leader, customer facing commercial business review topics, customer/internal reporting, internal executive oversight, Blackbook planning, and long‑range planning. Leverage strategic platforms, automation and digital capabilities to reduce effort and improve service to delight our customers. Support contract negotiations; track monthly progress against the existing contract to manage price break timing. Assume ownership on subset of orders/products/projects that require higher touch points than standard products. Manage and oversee the CEx Program Specialists’ daily operations and responsibilities. This includes ownership of onboarding and training new hires, people and career development, team effectiveness and cohesion, and performance management. Be a proven continuous improvement leader. Identify and initiate action plans, as well as implementing process improvements. Develop continuous improvement mindset within the team. Required Skills and Education 4-year degree & 5+ years of relevant work and leadership experience Experience engaging with diverse organization levels of experience (from entry level to experienced) Experience driving organization change (people, process, technology) A working knowledge of how to strategically and financially evaluate opportunities and corresponding ability to communicate recommendations Strong data mining and analytical skills required to build confidence in data communicated to leadership and with customers (SAP, SFDC, RESCUE, Power BI Data Visualization…) Presentation skills – executive level packaging and experience presenting to leadership Direct customer engagement experience - presenting, negotiating, and/or training on strategic platforms Proven ability to identify and lead improvement initiatives that deliver process efficiencies and deliver a best‑in‑class customer experience Desired Skills 5+ years of account management experience working with strategic accounts Multiple experiences within Commercial, Supply Chain, Marketing, Operations, or PLM Relationship management Strong verbal and written communication skills Highly organized and motivated to learn Ability to lead numerous projects simultaneously Collaborative mindset while working with a cross‑functional team Additional Information This position does not support immigration sponsorship. Pay range: $112,402.00 – $154,553.00, based on various factors. Benefits Company-wide bonuses and long‑term incentives align with key business results and ensure you are rewarded when the company performs well. 100% company‑paid pension benefit with fixed contributions that grow throughout your career. Combined with matching contributions to your 401(k) savings plan, Corning’s total contributions to your retirement accounts can reach between 7% and 12% of your pay, depending on your age and years of service. Health and well‑being benefits include medical, dental, vision, paid parental leave, family building support, fitness, company‑paid life insurance, disability, disease management programs, paid time off, and an Employee Assistance Program (EAP) to support you and your family. Recognition program to celebrate successes and reward colleagues who make exceptional contributions. We prohibit discrimination on the basis of race, color, gender, age, religion, national origin, sexual orientation, gender identity or expression, disability, veteran status or any other legally protected status. Corning is committed to providing equal employment opportunities and considers requests for reasonable accommodations in accordance with applicable laws. Individuals with disabilities or sincerely held religious beliefs may request reasonable accommodations to participate in the application or interview process, perform essential job functions, or access other benefits and privileges of employment. To submit a request for reasonable accommodation related to disability or religion, please contact us at View email address on click.appcast.io. #J-18808-Ljbffr Corning Inc.