Field Service Manager

Job Description

Job Description

Gemini, one of North America’s largest designer, manufacturer and supplier of custom systems for the food industry is seeking an onsite Field Service Manager in Northeast Philadelphia.

The Field Service Manager is a critical leadership role responsible for the direct

supervision, coordination, and success of the Field Service Technician team. This role will drive team performance, process optimization, customer satisfaction and on-site service delivery.

The ideal candidate has a bachelor’s degree, 5 years of technical or engineering background with proven troubleshooting skills and must have 3-5 years of experience leading a team of direct reports.

Offering…

• A competitive salary
• PTO
• 9 company holidays
• Health, vision, and dental benefits
• Company paid short term disability and life insurance
• 401K match
• FSA
• Tuition assistance
• An opportunity to learn and grow!

Field Service Manager Responsibilities:

• Lead and support a team of Field Service Technicians through direct supervision, performance monitoring, coaching, and feedback.
• Coordinate and optimize technician schedules, routes, and assignments to ensure efficiency and timely customer service.
• Manage the field service operations budget, driving performance to meet or exceed financial targets.
• Resolve escalated customer complaints and complex on-site issues with timely, effective solutions.
• Improve field service processes, streamline communication between in-house support and field teams, and maintain high-quality standards for on-site work.
• Serve as the key liaison between Service Support and field teams to identify recurring issues and drive continuous improvement in products and service delivery.
• Identify skill gaps and support the development and implementation of training programs for field technicians.

Field Service Manager Qualifications:

• Bachelor’s degree in engineering, business or related field strongly preferred.
• 5+ years of technical or engineering experience with strong, proven troubleshooting skills.
• Solid familiarity with technical equipment, industrial machinery, or automated systems.
• 3–5 years of experience managing direct reports.
• Demonstrated success in leading high-performing service teams.
• Excellent written and verbal communication skills, with the ability to motivate teams and collaborate across all levels of an organization.
• Strong time management and organizational skills, with the ability to handle multiple complex tasks simultaneously.
• Strategic thinker with strong analytical abilities and a data-driven approach to identifying trends and improving processes.
• Willingness and ability to travel to customer sites and other locations up to 25% of the time.