On-Call Representative - Resort Services

Job Purpose or Objective(s): You will provide a stellar experience to guests and associates in every interaction. You will facilitate guests' hotel room reservations, keep an accurate record of room availability, guests' accounts and all current promotions and service provided by the Resorts across the brand. You will report to the Resort Services Shift Manager. Location: Durant Schedule: *THIS IS A NON-RESTRICTED ON CALL STATUS POSITION.* Pay: $15.95 /hr Wage access is an option for this position. Primary Tasks: * You will customize guest experience by coordinating, selling, and reserving room accommodations across the brand, redeeming available offers specific to the guest profile, resort services, and guest activities on property and abroad. * Answer all calls, both internal and external, into the primary resort reservations and main phone lines while meeting all departmental service standards. * Sell and promote each of the Resorts and Resorts' amenities across the brand to guests to increase incremental revenue. * Log all special requests and alert the appropriate department to ensure the guest's expectations are exceeded.

• Make outbound calls.
• You will route calls.
• Help with overflow calls from other in-house call centers.
• Maintain knowledge of current service offerings, promotions, in-room

offerings, current room product inventory levels, in-house activities and travel conditions. * Maintain full knowledge, understanding, and adherence to company and department policies, and sequences of service. * Perform other responsibilities as may be assigned. Requirements: * Computer literacy skills, including the use of Microsoft Word, Excel (can maintain complex spreadsheets), and Outlook.

• Understand Casino loyalty program and Marketing offer.
• Demonstrate ability to sell.
• Basic math skills
• Customer Service Experience
• One (1) year related experience.