Voluntary Lateral Transfer - International Student Services Specialist

Voluntary Lateral Transfer - International Student Services Specialist

Position Title: International Student Services Specialist

Division: Student Services

Department: International Student Program

FTE: 100

Term (month/year): 12 Months/Year

Primary Work Schedule: Monday-Thursday 10:30am-7pm/Friday 8am-4:30pm

Annual Salary Step Range: $61,187.64 - $78,092.88

Position Recruitment Details

Open Date: 05/27/2026

Initial Screening Date: 06/08/2026

Open Until Filled: No

District Rights: We reserve the right to re-open, re-advertise, delay, or cancel filling this position. This recruitment may be used to fill future vacancies.

Application Procedure

Application Requirements: Complete application packets will be accepted until the position is filled; however, applications submitted by 11:59 p.m. (PT) on the above listed Initial Screening Date are assured consideration. Applicants must submit all of the following materials online, unless otherwise noted, at Mt.SAC Employment Website to be considered for this position:

• A Mt. San Antonio College online application.
• A cover letter describing how the applicant meets the required education and experience.
• A detailed résumé that summarizes educational preparation and professional experience for the position.

Foreign Transcripts: Transcripts issued outside the United States require a course-by-course analysis with an equivalency statement from a certified transcript evaluation service verifying the degree equivalency to that of an accredited institution within the USA. This report must be attached with the application and submitted by the filing deadline.

Selection Procedure: A committee will evaluate applications, considering the breadth and depth of relevant education, training, experience, skills, knowledge, and abilities. The screening committee reserves the right to limit the number of interviews granted. Meeting the minimum qualifications for a position does not assure the applicant of an interview. Interviews may include a writing sample, committee presentation, and/or performance test. The start date will follow Board approval and live scan clearance receipt.

Position Description

Position Overview

Definition: Under general supervision, provides a variety of complex student support services for international students, including monitoring and reporting enrollment into Student Exchange Visitor Information System (SEVIS) and verifying visa and immigration status; develops and implements recruitment strategies and marketing materials; provides information and assistance to students and visitors regarding registration, student records, and admissions.

Supervision Received and Exercised: Receives general supervision from the Assistant Director, Admissions and Records. May provide technical and functional direction to assigned administrative support staff or student workers.

Class Characteristics: This is the journey-level classification in the International Student Services Specialist class series. Incumbents are capable of performing the full range of international student support services. Incumbents at this level receive only occasional instruction or assistance as new or unusual situations arise and are fully aware of the operating procedures and policies of the work unit. This class is distinguished from Admissions and Records Specialist classifications by primarily providing support to international students and ensuring compliance with immigration and District policies, procedures, rules, and regulations. This class is further distinguished from the Lead International Student Services Specialist in the latter is responsible for more complex and higher-level of technical laws related to international students, exercises a higher level of discretion and independent decision-making, and provides technical and functional direction to lower-level support staff.

Examples of Essential Functions (Illustrative Only):

• Serves as Designated School Official (DSO), including enrolling immigrant students and issuing Certificate of Eligibility, Form I-20; prepares, maintains, and monitors student records and documentation for international students in accordance with Department of Homeland Security (DHS) and District policies, procedures, rules, and regulations; serves as a liaison between students, DHS, Student Exchange Visitors Program, counselors, faculty, and staff.
• Evaluates, reviews, and advises students on immigration status and documents, academic standings, and employment.
• Monitors students F-1 visa status, retention, and academic progress; verifies international student enrollment and updates enrollment information in SEVIS every semester; processes Reduce Course Load requests; reviews documentation for and authorizes participation in Optional Practical Training or Curricular Practical Training.
• Conducts orientation meetings on immigration regulations, registration requirements, and information on maintaining students' status.
• Reviews transfer requests and releases SEVIS records to other colleges and universities.
• Develops and implements recruitment strategies and marketing materials regarding international student services program.
• Assists in developing and implementing program policies and procedures.
• Answers questions from and provides support services to international students and visitors regarding registration, admissions, student records, and other student services policies and procedures of the college; processes suspense applications, transfers, residency reclassification requests, enrollment verification, nonresident tuition exemption, and other student services requests.
• Compiles information and data for various reports; checks and ensures accuracy of the data.
• Maintains and updates departmental record systems and specialized databases; enters and updates information; retrieves information from systems and specialized databases as required.
• Maintains accurate and detailed spreadsheets, files, and records, verifies accuracy of information, researches discrepancies, and records information.
• Verifies and reviews forms and reports for completeness and conformance with established regulations and procedures; applies departmental and program policies and procedures in determining completeness of applications, records, and files; prepares, copies, collates, and distributes a variety of documents; ensures proper filing of copies in departmental or central files.
• Screens calls, visitors, and incoming mail; assists students and visitors at front counter and directs to appropriate locations and/or staff; responds to complaints and requests for information; assists in interpreting and applying regulations, policies, procedures, systems, rules, and precedents in response to inquiries and complaints.
• Composes, types, formats, and proofreads a variety of routine letters, reports, and documents.
• Promotes an environment of belonging as it relates to diversity, equity, inclusion, social justice, anti-racism, and accessibility.
• Provides quality customer service when interacting with the public, vendors, students, and College staff, including individuals from minoritized groups.
• Supports and abides by federal, state, local policies, and Board Policies and Administrative Procedures.
• Participates on committees, task forces, and special assignments, including, but not limited to Screening and Selection Committees and mandated trainings as required.
• Prepares and delivers oral presentations related to assigned areas as required.
• Learns and applies emerging technologies and, as necessary, to perform duties in an efficient, organized, and timely manner.
• Performs other related duties as assigned.

Qualifications

Qualifications

Knowledge of:

• Principles and practices of supporting a diverse, equitable, inclusive, socially just, anti-racist, and accessible academic and work environment.
• Student and international student admissions and records rules, processes, and procedures of a college.
• Research and reporting methods, techniques, and procedures.
• Principles and practices of data collection and report preparation.
• Applicable federal, state, local, and District policies, codes, regulations, technical processes, and procedures related to the program to which assigned.
• Modern office practices, methods, and computer equipment and applications, including word processing, database, and spreadsheet applications.
• Record keeping principles and procedures.
• Principles, practices, and techniques of effectively dealing with the public and basic public relations.
• English usage, spelling, vocabulary, grammar, and punctuation.
• Techniques for providing a high level of customer service by effectively dealing with the public, students, and District staff, including individuals of various ages, disabilities, various socio-economic and ethnic groups.

Skills and Abilities:

• Advocate for and communicate the College's vision and commitment to creating a diverse, equitable, inclusive, socially just, anti-racist, and accessible academic and work environment.
• Interpret, apply, explain, and ensure compliance with applicable federal, state, local and District policies, procedures, and regulations.
• Conduct research; analyze, interpret, summarize, and present technical information and data in an effective manner.
• Respond to and effectively prioritize multiple phone calls and other requests for service.
• Compose and prepare basic reports,