Coordinator, Patient Access
$21 - $30 per hourNeighborHealth
- # Coordinator, Patient AccessApply: Onsite: Boston: Full time: Posted Today: R0007570**Thank you for your interest in a career at NeighborHealth, formerly East Boston Neighborhood Health Center!** As one of the largest community health centers in the country, NeighborHealth is proud to serve the greater Boston area with a strong commitment to the health and well-being of our patients and communities. Whether you're a nurse or physician providing direct care, a manager leading dedicated teams, or part of the essential support staff who keep our operations running smoothly — every role at NeighborHealth is vital. Together, we’re advancing medicine and delivering the best care experience for our patients and community! Interested in this position? Apply online and create a personal candidate account! **Current Employees of NeighborHealth**- Please use our internal careers portal to apply for positions. To learn more about working at NeighborHealth and our benefits, please visit our Careers Page.**Time Type:**Full time**Department:**Registration**All Locations:**1601 Washington Street**Position Summary:**As a customer service expert, you are a liaison for all patients seeking services at EBNHC. As a member of the Patient Access Team you will be expected to interact in a professional, friendly and welcoming manner while capturing accurate information in order to provide a superior customer experience. The Patient Access Coordinator will be expected to book, cancel, reschedule, and check out appointments and answer phones according to the Registration department guidelines.Essential Duties and Responsibilities:* Check-out appointments and create follow up visits or recalls.* Book, cancel and/or reschedule appointments as needed for patients walking in.* Answer Phones.* Document clear and concise telephone encounters or RX refill request and route appropriately.* Navigate and document in the Electronic Medical Record (Epic), to access relevant and appropriate information.Qualifications and Requirements:* HS Diploma/GED.* Minimum of 1 year customer service and/or administrative experience.* Excellent written and verbal communication, judgement and problem solving skills.* Bilingual fluency Spanish/English required.* Knowledge of medical terminology and experience working with electronic medical record technology a plus.* Proficient in Microsoft Office Suite.Compensation:### Starting at $21/hr up to $30/hr based on relevant experience**EEO & Accommodation Statement:**NeighborHealth is an equal employment/affirmative action employer. We ensure equal employment opportunities for all, without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity and/or expression or any other non-job-related characteristic. If you need accommodation for any part of the application process because of a medical condition or disability, please send an e-mail to View email address on click.appcast.io or call View phone number on click.appcast.io to let us know the nature of your request
- J-18808-Ljbffr NeighborHealth
Vacancy posted 1 day ago
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