Dispute Resolution Associate - (260000JC) - Plano, TX
Msccn
Dispute Resolution Associate
Hyundai Capital America (HCA) helps people move forward. Through Hyundai Motor Finance, Genesis Finance, and Kia Finance, we deliver innovative financing, leasing, and insurance solutions to more than 3 million customers and businesses nationwide. We're a company driven by growth, innovation, and people. At HCA, you'll find opportunities to build new skills, expand your career, and make a real impactwhile working in a diverse, inclusive, and values-driven environment. We're proud to support our communities through volunteerism, philanthropy, and engaged Employee Resource Groups. If you're looking for a fast-paced, collaborative workplace where your ideas matter, join us as we lead the future of financing freedom of movement.
The Dispute Resolution Associate is responsible for investigating and responding to credit disputes received from customers. This role performs account reviews, responds to customer disputes, and identifies system and/or process related opportunities for operational improvement.
Investigate accounts for accuracy in connection with the credit dispute request and respond promptly to the customer through the related dispute channel (mail or credit bureau).
Manage individual productivity to ensure both production and SLA targets are met.
Partner with various departments/teams to solve intricate problems, mitigate business risk, and drive customer satisfaction.
Assist in identifying process improvements to positively impact customer experience and drive operational improvements.
Report trends and/or service issues to the leadership team and corresponding departments
MsccnVacancy posted 3 days ago
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