Spanish Customer Service Representatives - Emergency (Virginia State Residents)

Full-time
Company Description

We're Sutherland and we're seeking Bilingual Customer Service/Emergency Services Representatives. Must be Bilingual in both Spanish/English) Join us and support one of our public utility clients while working with leading technologies and systems as well as a dedicated team of leaders and peers to support you.
Because our client is a public utility, we support them and their customers 24/7. Employees must have full availability to work various shifts and able to work at least one weekend day.
Job Description

The Emergency Customer Service Representative will deliver excellent customer care and create sustainable value for customers via phone, email, chat, and correspondence. This includes:
Agents will be handling various types of customer service calls (i.e. service requests, billing questions, energy conservation advice, etc.)
Will be handling calls related to power outages and other emergency situations.
Must be an active listener and can leverage probing question skills to provide resolutions.
Agents will also educate customers on suppliers and energy choice programs.
What we offer:
Hourly rate
Medical, dental and vision benefits
Paid training & PTO
Advancement opportunities – 80% of our frontline leaders have been promoted from within
Additional pay incentives as well as monthly rewards & recognition programs
Employee Discounts
EAP & Health and Wellness programs including a personal trainerdedicated to Sutherland
Qualifications

Excellent verbal and written communication skills
Bilingual in Spanish and English (testing sent upon application submission)
Driven by solving problems and meeting goals
Familiar with Microsoft Office
Experienced in customer service with strong multi-tasking skills
High school diploma or equivalent
Additional Information

This position must be performed from within the State of Virginia. Employees may not perform work while located outside this region. Compliance with work-location requirements may be verified through company systems, sign-in records, security technologies and identity-verification procedures, including webcam verification as required.
About us:
As a digital transformation company -- and

Great Place to Work

certified -- Sutherland has been helping customers globally achieve greater agility and transform automated customer experiences for over 35 years. We work with some of the world's most known brands in dozens of industries, including Banking & Financial Services; Insurance; Communications, Media & Entertainment; Healthcare; Retail & Consumer Packaged Goods; Technology; Travel, Transportation, Hospitality & Logistics; and Mortgage Services, helping them to better support and serve their customers.
EEOC and Veteran Documentation
During employment, employees are treated without regard to race, color, religion, sex, national origin, age, marital or veteran status, medical condition or handicap, or any other legally protected status.
At times, government agencies require periodic reports from employers on the sex, ethnicity, handicap, veteran and other protected status of employees. The purpose of this Administrative EEO Record is for statistical analysis only and is used to comply with government record keeping, reporting, and other legal requirements. Periodic reports are made to the government on the following information. The completion of the Administrative EEO record is optional. If you choose to volunteer the requested information, please note that all
Administrative EEO Records are kept in a Confidential File and are not part of your Application for Employment or Personnel file.
Please note: YOUR COOPERATION IS VOLUNTARY. INCLUSION OR EXCLUSION OF ANY DATA WILL NOT AFFECT ANY EMPLOYMENT DECISION.
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