Director, Network Performance

About Sound Founded in 2001 and headquartered in Nashville, TN, Sound Physicians is a nationally respected, physician-led medical group practicing in 400+ hospitals across 45 states. Our team of 4,000+ clinicians and 1,000+ business professionals across the country is united by one mission: to build exceptional clinical partnerships that unlock quality, affordable, dignified care for everyone – no matter who they are or where they live . With physician-led clinical teams and more than two decades of operational expertise, we’ve refined what it takes to consistently deliver exceptional care in hospital medicine, emergency medicine, critical care, anesthesia, and telemedicine. Why join us? A remote-first culture that values flexibility and collaboration Opportunities to grow your career while making a real impact A team that champions inclusivity, innovation, and excellence Whether working virtually or onsite at one of our practices, you’ll be part of a purpose-driven organization shaping the future of healthcare. Sound Physicians offers a competitive benefits package inclusive of the items below, and more: Medical insurance, Dental insurance, and Vision insurance Health care and dependent care flexible spending account 401(k) retirement savings plan with a company match Self-managed PTO Plan Ten company-paid holidays per year About the Role The Director, Network Performance is the primary accountable owner for partner-level performance across an assigned portfolio of clinical groups, post-acute facilities, or a combined cross-partner-type portfolio. This role serves as Sound's strategic advisor to partner leadership — translating Sound's data, governance, and clinical strategy into partner-specific action that drives projected clinical improvement savings, AWV completion, telemedicine adoption, and strategic account retention. Essential Duties and Responsibilities Partner Performance Ownership: Owns projected clinical improvement savings, AWV completion, and telemedicine adoption outcomes for an assigned partner portfolio. Leads monthly performance reviews, quarterly JOCs, and performance remediation cycles. Holds partners accountable to participation agreement terms and coordinates with Legal and Contract Committee when variance requires escalation. Network Performance – QIN Dyad Partnership: Operates in a dyad model with the assigned Quality Improvement Nurse (QIN). Network Performance owns partner relationship, performance strategy, governance, operational execution, and the commercial levers of the partnership. The QIN owns clinical quality standards, care model integrity, coding and documentation quality, and clinical outcome metrics. The dyad jointly delivers partner performance through the MPR and JOC cadence, with shared accountability for overall partner success and distinct ownership of respective lanes. Cross-Partner-Type Capability: Operates as a strategic advisor across clinical partner groups and post-acute facility systems. Portfolio assignments are made by fit, not by partner type. Builds and maintains fluency in both clinical group operating models (practice economics, AWV, coding, care management) and facility operating models (SNF operations, telemedicine adoption, ADK, readmission). Data-Driven Advisory: Translates CCLF claims data, QEXPU quality files, quality registry outputs, and utilization reporting into partner-specific insight. Authors MPR decks and JOC materials. Uses Sound's analytics tools (Wiseman/CareAscend, Copilot Studio agents, quality registry platform) to anticipate partner risk and opportunity ahead of performance deviation. Internal Coordination: Coordinates across Clinical (CMO, QINs), Telemedicine, Business Development, Legal, Revenue Cycle, and Operations to resolve partner needs and execute performance plans. Escalates contract-impacting issues through IPC to Contract Committee. Values Adaptable: Demonstrates flexibility and a willingness to change as circumstances evolve. Collaborative: Demonstrates the ability to work well with others to accomplish a goal and get the work done; takes opinions of others into consideration; includes others in the decision-making process. Customer-focused: Puts customer (internal and external) needs first and makes customers their top priority. Team Player: Proactively seek to work with others to accomplish a common goal. Willingness to share challenges and successes with others. Resourceful: Proactive willingness to utilize available information and tools to figure things out. Knowledge, Skills, and Abilities Excellent written and oral communication skills Strategic advisor posture — the partner experience is 'Sound sees something I don't,' not 'Sound is helpful when I call' Cross-partner-type fluency — able to hold credibility with both physician leadership and facility operators CCLF/QEXPU literacy — can interpret claims and quality data without translation ACO economics fluency — shared savings, PMPM, contract structure variance (PA Clean TIN, PSA, LTCF OE Participant Agreements) Governance contribution — MPR deck authorship, SOP adherence, and IPC preparation Dyad partnership — able to operate effectively alongside clinical QIN counterparts with clear lane ownership Demonstrated outcomes in partner-level performance improvement Working knowledge of Medicare ACO models, MSSP mechanics, and post-acute care operations Education and Experience Bachelor's degree in business administration, healthcare administration, public health, or related field required 6+ years in healthcare operations, value-based care, or partner-facing performance roles Salary Range This position offers an annual salary range of $110,000 to $140,000, as well as a bonus opportunity outside of base pay. Exact salary will depend on the candidate’s experience, education and geographic location. Sound Physicians is an Equal Employment Opportunity (EEO) employer and is committed to diversity, equity, and inclusion at the bedside and in our workforce. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, gender identity, sexual orientation, age, marital status, veteran status, disability status, or any other characteristic protected by federal, state, or local laws. This job description reflects the present requirements of the position. As duties and responsibilities change and develop, the job description will be reviewed and subject to amendment.

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