Dental Call Center- Patient Connection Specialist

Call Center Specialist

Our Advance Dentistry team is growing and we're looking for some incredible team members to bring into the family!

The particulars include:

• 401K with employer match
• Medical insurance
• Paid holidays
• Paid vacation days
• Paid sick days
• Free dental care (minus lab fees)
• Six weeks of paid training
• Full-time, onsite position
• Dentrix and Open Dental Software

About the role:

• Answer inbound calls for a four-location dental practice
  • Provide the caller with a fully present, empathetic, & productive experience
  • Develop the practice-patient relationship, even from the very first phone call.
  • Guide phone calls to the appropriate department &/or team member
• Place outbound calls
  • Confirm patient appointments
  • Communicate with affiliated health care organizations -- other dental practices, etc.
• Help facilitate/execute misc. patient-communication tasks
  • Send patient emails & texts as needed
  • Contribute to the growth & evolution of the Call Center -- work collaboratively to refine the department's workflow and expand its capabilities.

About us:

We're a technologically driven organization committed to delivering stellar dental care while creating a second-to-none patient-experience.

Our team enjoys lovely facilities, great benefits, and a dynamic environment.

We absolutely love what we do and have a great time doing it!

If you're looking for the next step in your career (and a phenomenal work-family to go along with it), give us a call!

If you're looking for...

• A positive & constructive office culture
• A focused & empowering environment
• A team that's passionate about providing best-in-class patient care

... then we'd love to talk to you!