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Dental Call Center- Patient Connection Specialist

Advance Dentistry

Call Center Specialist

Our Advance Dentistry team is growing and we're looking for some incredible team members to bring into the family!

The particulars include:

  • 401K with employer match
  • Medical insurance
  • Paid holidays
  • Paid vacation days
  • Paid sick days
  • Free dental care (minus lab fees)
  • Six weeks of paid training
  • Full-time, onsite position
  • Dentrix and Open Dental Software

About the role:

  • Answer inbound calls for a four-location dental practice
    • Provide the caller with a fully present, empathetic, & productive experience
    • Develop the practice-patient relationship, even from the very first phone call.
    • Guide phone calls to the appropriate department &/or team member
  • Place outbound calls
    • Confirm patient appointments
    • Communicate with affiliated health care organizations -- other dental practices, etc.
  • Help facilitate/execute misc. patient-communication tasks
    • Send patient emails & texts as needed
    • Contribute to the growth & evolution of the Call Center -- work collaboratively to refine the department's workflow and expand its capabilities.

About us:

We're a technologically driven organization committed to delivering stellar dental care while creating a second-to-none patient-experience.

Our team enjoys lovely facilities, great benefits, and a dynamic environment.

We absolutely love what we do and have a great time doing it!

If you're looking for the next step in your career (and a phenomenal work-family to go along with it), give us a call!

If you're looking for...

  • A positive & constructive office culture
  • A focused & empowering environment
  • A team that's passionate about providing best-in-class patient care

... then we'd love to talk to you!

Advance Dentistry
Vacancy posted 4 days ago
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