Medication Refill Specialist - FULL TIME

Job Description

Job Description

Join a Great Team!

DMC Primary Care , a physician-owned, independent practice, with offices throughout southern New Hampshire, has been providing comprehensive care for entire families since 1964. We help each patient achieve the best possible health through every stage of life.  We do this by providing an accessible, innovative healthcare experience that is built around our patient’s needs.

We are seeking a personable, motivated and professional Refill specialist to join our multi-disciplinary healthcare team. This is a full time position in Derry, NH.  Please note that this is not a remote position. 

The hours are:

• 10:30 am - 7:30 pm Monday - Thursday
• 8:00 am - 5:00 pm Friday
• Saturday rotation (with weekday off)

Key Responsibilities Include:

• Provide support to the clinical staff by reviewing all refill requests and ensuring that the medication protocol/guidelines have been met
• Manage refill requests that are submitted from multiple sources: refill telephone line, E-prescribe, refill mailbox, refill Hushmail account, patient portal accounts and fax machine
• Possess critical thinking skills as well as the clinical knowledge required to process refill requests per protocol/guidelines
• Calculate when refills are due prior to sending to provider for authorization
• Authorize drug refill as directed by provider per guidelines with the authorization to telephone /fax prescription to a pharmacy
• Update patient care information in EMR related to medication refills
• Manage refills in a timely fashion making adjustments to complete refills in the designated timeframe

Qualifications:

• Certification as Pharmacy Technician or Medical Assistant/LNA is preferred but willing to train the right individual
• High School diploma or GED required
• Prior experience in a physician’s office, pharmacy, or customer service setting; minimum of 2 years’ previous experience preferred
• Excellent interpersonal and communication skills with emphasis on customer service
• Ability to follow oral and written instructions
• Detailed oriented, ability to multi-task with constant interruption required
• Above average organizational skills
• The ability to manage time effectively and independently in a fast paced, team-orientated environment
• Must be able demonstrate initiative, and use good judgement, and empathy when working with team and patients
• Demonstration of ethical and professional conduct, including the ability to maintain confidentiality (HIPAA)

Full time positions (32+ hours) at DMC offer comprehensive medical benefits, paid time off and 401K.

DMC has offices in Bedford, Concord, Derry, Dover, Goffstown, Londonderry, Raymond, and Windham, New Hampshire. For more information, please visit

We are an equal opportunity employer embracing the strength that diversity brings to the workplace. We provide a welcoming and supportive environment for employees of all ethnic backgrounds, cultures, ages, lifestyles and physical abilities.

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