Customer Service Associate | Remote on Zoom

Customer Service Associate | 100% Remote

100% Remote | Work From Home | Entry Level Welcome | Warm Candidate Leads | Training Provided

Work Arrangement: 100% Remote / Work From Home
Location: U.S.-Based Applicants
Experience: Entry Level | No Recruiting Experience Required
Schedule: Flexible | Consistent Calling Availability Required
Primary Focus: Candidate Outreach | Interview Scheduling | Recruiting Support
Training: Comprehensive Onboarding | Call Guidance | Ongoing Coaching

Turn Candidate Interest Into Scheduled Interviews — From Home

Are you confident on the phone, highly organized, dependable, and good at keeping people engaged?

We’re expanding our virtual recruiting team and looking for motivated professionals to join us as  Remote Appointment Setters / Phone Bookers .

In this role, you’ll connect with  prospective candidates who have already applied or expressed interest in learning more about our career opportunities , confirm their interest, schedule the appropriate next step, and provide consistent follow-up throughout the interview process.

Your role is simple, but your impact is significant:

Connect → Engage → Schedule → Confirm → Follow Up → Help Candidates Show Up

You’ll help turn online applications into real conversations and scheduled interviews while creating a positive first impression for our recruiting team.

No previous recruiting or appointment-setting experience is required. Training and ongoing coaching are provided.

✓ 100% Remote / Work From Home
✓ Entry Level Welcome
✓ Warm Candidate Leads
✓ No Random Cold Calling
✓ Flexible Scheduling Opportunities
✓ Training & Ongoing Coaching
✓ Recruiting & Scheduling Experience
✓ Goal-Oriented Remote Environment
✓ Career Growth Opportunities

  Your Main Objective: Keep the Interview Calendar Full

As a  Remote Appointment Setter / Phone Booker , your primary responsibility is helping interested applicants successfully reach the next stage of the recruiting process.

That may include:

• Contacting newly interested applicants

• Confirming they still want to learn more

• Helping them understand the next step

• Scheduling interviews and career overviews

• Confirming appointment details

• Reminding candidates about upcoming appointments

• Following up with candidates who have not yet scheduled

• Reconnecting with applicants who missed an appointment

• Helping interested candidates reschedule

• Keeping candidate records and calendars organized

Your work directly supports candidate engagement, interview attendance, and recruiting results.

☎️  Candidate Outreach

You’ll be one of the first people prospective candidates speak with after expressing interest.

Responsibilities may include:

• Make outbound calls to candidates who have already applied or responded to a recruiting opportunity

• Introduce yourself professionally

• Confirm candidate interest

• Create a positive and helpful first impression

• Explain basic recruiting and scheduling steps

• Encourage qualified interested candidates to complete the next step

• Answer general process and scheduling questions

• Follow up consistently

• Help candidates navigate scheduling links

• Redirect detailed job-specific questions to the appropriate recruiter or hiring manager

You are  not responsible for conducting the full interview .

Your role is to make the process clear, easy, and organized for the candidate.

  Interview Scheduling & Calendar Management

Strong scheduling is at the heart of this position.

You may be responsible for:

• Scheduling virtual interviews

• Scheduling career overviews

• Helping applicants select available times

• Confirming appointment dates

• Confirming appointment times

• Sending or coordinating scheduling links

• Providing basic virtual-attendance instructions

• Sending reminders when appropriate

• Monitoring upcoming appointments

• Rescheduling missed candidates

• Keeping interview calendars organized

• Identifying candidates who still need to take action

• Helping reduce missed interviews

Your goal is not simply to book appointments—it’s to help booked candidates successfully reach their appointment.

  Warm Candidate Leads — No Random Cold Calling

This is an  outbound phone-based position , so applicants should be comfortable making frequent calls.

However, you’re not randomly dialing consumers who have never heard from the organization.

You’ll primarily contact candidates who have already:

• Submitted a job application

• Responded to a recruiting advertisement

• Requested information

• Expressed interest in an available opportunity

• Begun the recruiting process

• Scheduled previously and need a new appointment

• Completed an earlier recruiting step

• Requested assistance continuing through the process

Your conversations begin with existing candidate interest.

That means you can focus on moving applicants from:

Application → Contact → Career Overview → Interview → Next Step

  Recruiting & Administrative Support

Appointment setters also help keep the recruiting pipeline organized behind the scenes.

Responsibilities may include:

• Maintain accurate candidate notes

• Record call outcomes

• Update candidate statuses

• Track outreach attempts

• Maintain scheduling records

• Identify candidates requiring follow-up

• Maintain organized callback lists

• Update applicant contact information when needed

• Track scheduled, confirmed, missed, and rescheduled appointments

• Communicate through phone, email, and text when appropriate

• Collaborate with recruiters

• Coordinate with hiring managers

• Maintain accurate digital candidate records

Strong documentation is just as important as strong communication.

  A Typical Candidate Conversation

A call might be as simple as:

You reach out to an applicant who recently expressed interest, introduce yourself, confirm they’re still interested, and help them select an available appointment time.

You may also:

• Explain what the next appointment is

• Confirm how the candidate will attend virtually

• Help locate a scheduling link

• Answer basic questions

• Confirm upcoming appointments

• Assist with rescheduling

• Direct more detailed questions to the hiring team

The objective is to make the process  easy, professional, and clear .

  A Results-Focused Position

This role involves measurable recruiting and appointment-setting activity.

Depending on team needs, performance may be evaluated through areas such as:

• Outbound calls

• Candidate contacts

• Completed conversations

• Appointments scheduled

• Appointment confirmations

• Candidate follow-up

• Reschedules

• Interview attendance

• Candidate engagement

• Accuracy of records

• Reliability

• Consistency

Successful appointment setters understand that results often come from:

Activity + Communication + Organization + Persistence + Follow-Through

☎️  Comfortable With High-Volume Calling?

You should be comfortable making frequent outbound calls throughout your work period.

That may include:

• Speaking with many candidates each day

• Moving quickly between calls

• Leaving professional voicemails

• Handling unanswered calls

• Making follow-up attempts

• Receiving occasional candidate declines

• Maintaining a positive tone

• Repeating similar information throughout the day

• Working toward activity and booking goals

You don’t have to be pushy. You do have to be consistent.

  What Makes a Great Phone Booker?

The strongest Phone Bookers aren’t necessarily the loudest or most aggressive.

They tend to be:

• Friendly

• Confident

• Clear

• Organized

• Helpful

• Persistent

• Positive

• Professional

• Dependable

• Comfortable speaking with new people

Candidates should feel like they’re speaking with someone who  knows what to do next and is happy to help them get there .

 100% Remote / Work From Home

This position is performed entirely remotely.

Your workday may include:

• Outbound candidate calls

• Appointment scheduling

• Candidate confirmations

• Follow-up

• Email communication

• Text communication

• Recruiting-system updates

• Calendar management

• Virtual team meetings

• Coaching and development

Technology may include:

• Online scheduling platforms

• Calendly

• Zoom

• Email

• Phone

• Text communication

• Online calendars

• Applicant tracking systems

• Recruiting platforms

• Candidate-management systems

Training is provided on the systems and processes used by the team.

  What You’ll Need

Applicants should have:

• Reliable computer or laptop

• Reliable high-speed internet

• Dependable phone capability

• Working microphone or headset

• Webcam capability when required

• Quiet environment for professional phone calls

• Basic computer skills

• Comfort using web-based tools

• Ability to navigate multiple systems

Your work environment should allow you to speak with candidates without excessive background noise or interruptions.

⏰  Flexible Scheduling With Consistent Activity

Remote work offers flexibility, but recruiting outreach still depends on  reliable calling activity and timely follow-up .

Successful team members maintain a schedule that allows them to consistently:

• Reach candidates

• Respond to interest

• Follow up

• Confirm appointments

• Keep candidate records current

This role can be a strong fit for someone who enjoys:

Flexible Work + Clear Goals + Phone Communication + Independent Productivity + Measurable Results

  No Experience? We’ll Train You.

Previous recruiting, scheduling, call-center, or appointment-setting experience can be helpful—but is  not required .

Training may include:

• Call scripts

• Conversation frameworks

• Candidate outreach procedures

• Appointment-setting techniques

• Scheduling systems

• Calendar management

• Professional phone communication

• Candidate engagement

• Follow-up strategies

• Appointment confirmations

• Missed-interview follow-up

• Rescheduling

• Recruiting-system procedures

• Candidate documentation

• Email and text communication

• Productivity strategies

• Time management

We provide the process and coaching. You bring the communication skills, consistency, and willingness to learn.

  Experience That Transfers Well

Previous experience in these areas may transfer especially well:

Appointment Setting • Recruiting • Talent Acquisition • Customer Service • Scheduling • Call Centers • Administrative Support • Reception • Customer Care • Inside Sales • Telemarketing • Lead Follow-Up • Client Relations • Staffing • Healthcare Scheduling • Hospitality • Retail • Sales Support

Entry-level applicants and career changers are encouraged to apply.

We value  communication, organization, dependability, professionalism, coachability, and work ethic  as much as previous experience.

  Who We’re Looking For

You may be a strong fit if you’re:

• Friendly and confident on the phone

• Comfortable making frequent outbound calls

• An excellent verbal communicator

• Professional and personable

• Comfortable speaking with different personalities

• Organized and detail-oriented

• Reliable with follow-up

• Self-motivated

• Able to work independently

• Comfortable working toward daily goals

• Productive in a remote environment

• Comfortable learning technology

• Positive when calls go unanswered

• Persistent without being overly aggressive

• Accurate with notes and records

• Comfortable managing multiple follow-ups

• Coachable and receptive to feedback

  Career Changers Welcome

This opportunity may also appeal to people who are:

• Returning to the workforce

• Transitioning from hospitality

• Moving out of retail

• Interested in entering recruiting

• Looking for remote administrative experience

• Coming from a customer-service background

• Experienced in healthcare scheduling

• Interested in talent acquisition

• Looking for a phone-based remote opportunity

Skills such as  communication, scheduling, organization, follow-up, and customer service  transfer extremely well into recruiting support.

  Career Growth Opportunities

For strong performers interested in increasing their responsibilities, this role can provide valuable exposure to multiple areas of recruiting.

Potential development may include:

Appointment Setter → Candidate Coordinator → Recruiting Assistant → Recruiter → Interview Coordination → Training → Team Leadership

Additional experience may include:

• Candidate pipeline management

• Recruiting coordination

• Candidate engagement

• Interview scheduling

• Applicant screening support

• Recruiting operations

• New-team-member training

• Recruiting analytics

• Team development

• Leadership

Growth opportunities depend on performance, reliability, professional development, business needs, and available positions.

  Why This Role Matters

Candidates often apply because they’re interested—but many still need help navigating the next step.

They may:

• Miss a scheduling email

• Forget to select an appointment time

• Have trouble using a scheduling link

• Need to reschedule

• Miss a previous appointment

• Have a basic question

• Need a reminder

• Simply need a person to help guide them forward

That’s where your work matters.

Every appointment you schedule can help:

• Increase candidate engagement

• Improve interview attendance

• Reduce missed appointments

• Create a better applicant experience

• Keep the recruiting pipeline organized

• Support recruiters and hiring managers

• Connect interested candidates with career opportunities

You help turn online interest into real conversations.

Minimum Requirements

Applicants must:

• Be at least 18 years of age

• Be physically located within the  United States

• Be legally authorized to work in the United States

• Have reliable high-speed internet

• Have access to a reliable computer or laptop

• Have dependable phone capability

• Have a working microphone or headset

• Maintain a quiet and professional calling environment

• Be comfortable making frequent outbound calls

• Be comfortable using online scheduling systems

• Communicate clearly through phone, email, and text

• Maintain accurate candidate records

• Be reliable with follow-up

• Be comfortable working toward appointment and activity goals

  Ready to Turn Candidate Interest Into Interviews?

If you’re  friendly, dependable, organized, confident on the phone, and enjoy helping people take the next step , we’d like to hear from you.

No previous recruiting experience is required.

Bring your  communication skills, consistency, positive attitude, and willingness to learn —we’ll provide the training and support.

Apply today with your updated resume to be considered for our Remote Appointment Setter / Phone Booker – Recruiting & Scheduling opportunity.

Connect Candidates. Book Interviews. Keep the Pipeline Moving. Build Your Recruiting Career From Home.

Important Information About This Opportunity

This is a 100% remote, independent contractor opportunity with American Income Life / Globe Life. Compensation is commission-based and performance-driven; this is not an hourly or salaried position.

Candidates selected to move forward should be prepared to:

• Be at least 18 years of age and legally eligible to work in the United States
• Provide their own computer/laptop, webcam, reliable high-speed internet, and professional remote workspace
• Complete required training and participate in virtual meetings
• Obtain the appropriate state Life & Health Insurance License before conducting licensed insurance activities
• Complete applicable pre-licensing coursework, examinations, and state licensing requirements at the candidate’s expense

No prior insurance experience is required. Training, mentorship, licensing guidance, and ongoing professional development are provided.

This opportunity is best suited for individuals who are self-motivated, coachable, comfortable working independently, and interested in a performance-based career with opportunities for professional growth and advancement.

American Income Life / Globe Life is committed to providing equal opportunity without regard to race, color, religion, sex, national origin, age, disability, veteran status, or other characteristics protected by applicable law.

Specific licensing requirements, fees, compensation, and contractor terms may vary by state and will be reviewed with candidates during the hiring and onboarding process.