Senior Settlement Specialist - Second Shift

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Job Title

Senior Settlement Specialist - Second Shift

About your role:

As a Senior Settlement Analyst, you will monitor and balance electronic federal tax payment processing activity, settle funds with clients and governing organizations, and help control company exposure to financial liability. You will work closely with a small operations team and partner with internal and external stakeholders across shifts to support accurate processing, resolve issues, and maintain continuity throughout the production day.

What you'll do:

• Monitor and balance Electronic Federal Tax Payment System (EFTPS) processing activity to support accurate settlement and reconciliation outcomes.

• Reconcile EFTPS processing and trading partner file activity to confirm expected results and identify exceptions requiring action.

• Research production issues, client inquiries, and transaction variances, then provide timely resolution or escalate as needed.

• Partner with internal teams and external stakeholders to resolve operational issues and support uninterrupted processing across shift transitions.

• Act as a subject matter expert for internal and client questions related to settlement activity, reconciliation results, and production support.

• Identify program-impacting events, assess operational risk, and take action to reduce exposure and maintain processing integrity.

• Responsibilities listed are not intended to be all-inclusive and may be modified as necessary.

Experience you'll need to have:

• 4+ years of experience in customer service or client support roles.

• 3+ years of experience researching transaction activity, analyzing variances, and resolving operational or client issues in a production environment.

• Experience communicating technical or operational issues to business and technical audiences through documented findings, issue updates, or resolution steps.

• High school diploma.

Experience that would be great to have:

• Experience supporting electronic payments, funds settlement, or tax payment processing operations.

• Experience working with trading partner files, production controls, or daily balancing procedures.

• Experience serving as a point of contact for client issue resolution or operational escalations.

• Familiarity with risk controls related to payment processing and financial exposure management.

• Experience working independently in a production environment with assigned deadlines, shifting priorities, and handoffs across multiple shifts.

• Associate's degree in business, finance, accounting, or a related field, or equivalent combination of education, related experience and/or military experience.

How you'll work:

• This role is on-site Monday through Friday in Greenwood Village, CO. Fiserv considers in-person collaboration to be an essential part of this role as in-person office experiences help you with your overall onboarding experience and leads to stronger productivity.

• This role requires use of a computer and audio equipment.

• You will work an assigned schedule of Monday through Friday, 2:00pm - 10:30pm MT.

Sponsorship:

You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered for this role.

Benefits at Fiserv:

• Fuel Your Life program to support your physical, financial, social, and emotional well-being.

• Paid holidays and generous time away policies.

• No-cost mental health support through Employee Assistance Programs.

• Living Proof program to recognize your peers' extra effort with points redeemable for rewards.

• Eight Employee Resource Groups to foster a collaborative culture and expand your network.

• Unparalleled professional growth with training, development, and internal mobility opportunities.

• Medical, dental, vision, life, and disability insurance options available from day one.

• Retirement planning and discounted shares with the Employee Stock Purchase Plan.

• Tuition assistance and reimbursement program.

• Paid parental, caregiver, and military leave.

Salary Range

$40,000.00 - $66,700.00

These pay ranges apply to employees in Colorado, Hawaii, Illinois, Nevada, Rhode Island and Washington. Pay ranges for employees in other states may differ.

This position is not eligible for an annual incentive opportunity and is also not eligible to earn commissions.

It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.

Thank you for considering employment with Fiserv. Please:

• Apply using your legal name

• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Equal Opportunity:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.

If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact View email address on click.appcast.io . Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv's Disability Accommodation Policy for additional information.

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

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Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.