IT Support Specialist II

Role Overview The IT Support SpecialistII provides technical support for the corporate, supply chain, field, and distribution center environments. This position involves carrying out various tasks related to technical support, requiring individual and teamwork, and attention to detail. What You Will Do The candidate will be responsible for completing essential functions to help the Technical Services team succeed, including addressing tasks promptly, providing excellent customer service, and collaborating with the team on various projects. Why It Might Be a Fit The position requires strong knowledge of Windows11, macOS, iOS, Android, and standard software applications, as well as excellent customer service and communication skills. Requirements Associate's degree or equivalent work experience A+ Certification, or equivalent certification relevant to PC support 3 to 5 years of relevant work experience in the field or in a related area Strong knowledge of Windows11, macOS, iOS, Android, and standard software applications Excellent customer service and communication skills Familiarity with networking concepts (TCP/IP, DNS, DHCP) and troubleshooting tools Experience with cloud platforms (e.g., Azure, Intune) and mobile device management Experience with troubleshooting and supporting Zebra thermal printers Experience with ServiceNow and ServiceNow reporting Effective problem‑solving skills and attention to detail Benefits Competitive wages Flexible hours Associate discount Medical, dental, and vision coverage Life and disability insurance Paid time off Paid holidays 401(k) plan #J-18808-Ljbffr Burlington Stores