MRO Program Manager

Job Title: MRO Program Manager

Location: Hillsboro, OR

Salary: Up to $125k + performance bonus

Employment Type: Full-Time | Direct Hire | On-Site

Summary

Results-driven operations and supply chain leader with extensive experience managing complex inventory, logistics, warehousing, and critical spare parts programs supporting large-scale manufacturing operations. This role supports a confidential client in a highly technical manufacturing environment and requires a strong focus on customer partnership, operational execution, and service-level excellence. Proven success leading cross-functional teams, optimizing inventory and material flow, driving KPI performance, and implementing continuous improvement initiatives. Skilled in ERP/WMS systems, supply chain operations, and stakeholder management, with a track record of improving efficiency, reducing costs, and delivering exceptional customer satisfaction.

Key Responsibilities:

• Direct daily on-site operations to ensure seamless execution and achievement of program goals.
• Lead, mentor, and manage a cross-functional operations team, including warehouse personnel, supervisors, and support staff.
• Oversee core activities including warehousing, shipping and receiving, production support, and inventory management.
• Maintain inventory accuracy through cycle counts, reconciliation, and effective control processes to minimize obsolescence and ensure availability.
• Manage project deliverables, timelines, work quality, labor planning, and overall customer satisfaction.
• Partner with supply chain and procurement teams to ensure timely material availability and efficient inbound and outbound logistics.
• Participate in regular meetings with internal teams and clients to review KPIs, address issues, and align on program objectives and performance targets.
• Develop and sustain strong relationships with key client stakeholders, acting as the primary escalation point for site-related concerns.
• Lead root cause analysis and resolution of operational, inventory, quality, and supply chain challenges.
• Track and analyze performance metrics (KPIs), monitor service levels, and drive initiatives that improve efficiency and customer outcomes.
• Develop and manage site budgets, including labor planning, equipment requirements, and vendor services.
• Ensure adherence to safety, quality, and regulatory requirements, especially when handling specialized or technical equipment.
• Identify and execute continuous improvement initiatives (Lean, 5S, Six Sigma) to optimize processes and reduce waste.

Required Qualifications:

• A degree in Supply Chain, Business, Engineering or a related discipline preferred.
• Minimum of 5 years' leadership experience within warehouse, logistics, supply chain, or site management environments.
• Demonstrated expertise in inventory management, material flow, shipping/receiving, and ERP or WMS systems.
• Experience with technical, engineered, high-value, or mission-critical products and spare parts is highly desirable.
• Strong client-facing abilities, including managing escalations and representing the organization with key stakeholders and leadership teams.
• Excellent leadership, communication, team management, and problem-solving skills.
• Proficiency in Microsoft Office (Excel, Word, Outlook, PowerPoint) and familiarity with supply chain reporting tools and systems.
• Experience leading continuous improvement initiatives and driving operational excellence.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, Los Angeles County Fair Chance Ordinance, and San Francisco Fair Chance Ordinance.