Roofing Services Coordinator

Job Description

Job Description

Position Specification

Position: Service Coordinator

Area of Focus: Internal and External Customers

Company: Fortis

Headquarters Location: Denver, CO (Greenwood Village)

Position Location: Denver, CO (Greenwood Village)

Reporting Relationship: Reports to Operations/Quality Control Manager

Desired State Date: Q1 / Q2 - 2026

Company Description

Fortis is a disruptive force in the roofing industry and has a proven

history of changing paradigms to benefit building owners and facility managers.

Through experience, proprietary assessments, unmatched reconditioning

standards, and using scientific analysis of roofing materials to estimate their

useful life more precisely, Fortis has been able to confidently write commercial

and institutional roof warranties for more than 20 years. Fortis warranties

combine financial certainty with guaranteed roof performance that cost

significantly less than roof replacement solutions and are backed with the

strength of Lloyd’s of London. Several industry studies have shown that over

80% of commercial roofs are replaced prematurely. Fortis advocates

for the customer and their solutions focus first on extending the life of existing

roofs and guaranteeing their performance before considering other solutions.

Further information is available at: fortis.us.com

Position Summary

We are looking for a Service Coordinator to play a critical role in

supporting our reconditioning, and service platforms. Our ideal candidate

should be able to leverage existing industry knowledge, process, relationships,

and superb communication skills to ensure organization, timely response, and

that The Fortis Standard is upheld for every project and to achieve total customer

satisfaction.

Our Service Coordinator will represent our company and interact with

major clients on a regular basis. In addition to a strong operations background

steeped in process and technology this position requires polish, strong execution

skills, and an enthusiastic customer service attitude.

The top measurables for this role are, organization, timely response, managed

claims costs/activity, and happy internal and external customers.

Necessary Skills

The Service Coordinator must be a jack-of-all trades service

professional with a wide range of skills to build out our customer service

platform and set it up to be scaled with the sales growth of the business. As a

key member of our staff this role needs a “whatever it takes” attitude.

It is imperative for the Fortis Service Coordinator to learn the ins and

outs of all of Fortis’ service lines and technologies as well as The Fortis Standard

to effectively communicate and respond to our internal and external customer

needs. A firsthand mentality will be needed to help build process, educate internal staff

and third-party vendors, and set a solid foundation for growth based on

measured performance.

General Fortis Qualifications

Fortis believes that, having prior roofing service experience is strong

plus to achieve success in this role. Strong preference will be given to a

candidate with a service background in roofing with experience in scheduling

crews, preparing service scopes of work, and strong familiarity with the industry’s

materials for all roof applications. The Service Coordinator in this role

must possess the following key traits:

· Impeccable integrity

· Initiative-taking to achieve remarkable things

· Proven operational skills and management skills

· Innovative and critical thinker

· An inherent desire to unconditionally win!

· Extraordinarily strong customer service skills

· Experience in managing multiple projects simultaneously

· Collaborator and an accountable player

· Strong time-management skills

Service Coordinator Specific Qualifications

· College degree or equivalent

· 3 years’ experience as a Service Coordinator, or similar role

· Ability to work closely with both the sales team and customers

· Demonstrated ability to build and execute process with metrics

· History of success executing strategy

· Strong verbal and written communication skills

· Ability to apply general mathematical concepts

· Experienced in using technology - such as smart devices

· Strong ability to use software such as MS Office and Salesforce

· Ability to carry items over forty pounds on occasion

Compensation & Benefits

· Competitive Base Salary Plus Strong Bonus Package

· Health Insurance

· Profit Sharing Program

· 401k with Match Program

Job Type: Full-time

Pay: $55,000.00 - $65,000.00 per year

Benefits:

• 401(k) matching
• Health insurance
• On-the-job training
• Paid time off

Shift:

• Day shift
• No nights

Work Location: In person