Information Governance - Matter Mobility Analyst

Information Governance - Matter Mobility Analyst We are seeking an Information Governance-Matter Mobility Analyst to support our Information Governance team in our Chicago, Cincinnati, Cleveland, Columbus, Dayton, Detroit, Indianapolis or Minneapolis office. Taft is a full-service law firm with more than 1,100 attorneys and approximately 2,000 team members. All Taft employees operate under a “Client First” philosophy — in all things, we seek to provide exceptional services to our clients. Duties And Responsibilities Execute and monitor Taft’s policies and procedures regarding the transfer of digital client matter records into and out of the firm. Transfer digital records to and from the Taft’s document management system and other designated repositories of record. Ensure inbound digital records are correctly classified and assigned to the correct client matter workspaces. Ensure outbound digital records are accurately documented and memorialized into Taft’s records tracking application. Utilize Secure Send or other FTP server technology, security and encryption controls, metadata structure, and database reporting. Assist in the coordination of the Matter Mobility processes, including confirmation of all vital documentation and updating Taft’s tracking system while ensuring data integrity is maintained. Process client requests for transfers in a timely and complete manner. Export and coordinate the export of requested data from Taft’s Document Management System, docketing systems, e-discovery systems, and other identified repositories of record. Work with various data formats to troubleshoot data transfer issues and problem resolution. Serve as a resource to answer any questions regarding the transfer process. Special projects and additional duties as assigned and directed by management. Qualifications Associate’s degree and minimum of 2+ years of related work experience, or equivalent combination of education and work experience. Experience managing physical and electronic documents, files and containers. Experience providing exemplary customer service in a fast-paced environment. Law firm experience, preferred but not required. Strong knowledge of PC configuration and technical troubleshooting, including familiarity with file systems & formats. Knowledge of legal software and other IT applications/software (e.g. iManage, Secure Send, Windows Office Suite, Windows Server). Knowledge of best practices for managing and transferring large datasets. Knowledge of data privacy and methods to keep data secure, such as encryption, MFA, etc. Proficiency in Microsoft Office Suite with the ability to learn and adapt to new technologies. Experience in providing client technical support. Exceptional written and communication skills, including the ability to effectively communicate with a variety of audiences in the legal environment. Knowledge of Information Governance principles and practices. Strong critical thinking and problem solving skills. Attention to detail and quality-focused work along with teamwork, patience, and a desire to help clients and staff. Ability to multi-task and meet tight deadlines. Professional demeanor and strong work ethic. Note : Taft is an Equal Opportunity Employer and participates in E-VERIFY. Locations : Open to candidates in Chicago, Cincinnati, Cleveland, Columbus, Dayton, Detroit, Indianapolis, or Minneapolis offices. #J-18808-Ljbffr Briggs and Morgan