Field Hardware Support Engineer

Salary: $60,000 - 110,000 per year Requirements:

• At least 2 years of hands-on field support experience installing, maintaining, and troubleshooting AV, broadcast, or IT hardware in an operational or mission-critical facility
• CompTIA Security+ certification
• Manufacturer training, such as Evertz, Extron, or Crestron
• CTS-I or CTS-D certification preferred
• Associate degree or equivalent technical/vocational training in electronics, AV, or IT hardware; alternatively, a high school diploma and 6 years of directly relevant hands-on hardware support experience
• Hands-on experience with AV/VTC/multimedia systems, strong troubleshooting skills, and the ability to work independently and serve as a subject matter expert
• U.S. citizenship and an active TS/SCI clearance with polygraph

• Install, configure, and maintain AV equipment, including displays, projectors, audio systems, video conferencing equipment, cameras, and control systems
• Perform preventive maintenance, isolate faults, and repair AV hardware in classified and general-purpose spaces
• Support live events, briefings, and demonstrations by ensuring systems are operational and providing on-site technical assistance
• Coordinate with system administrators and vendors on Tier 2/3 escalations and equipment repairs
• Record service activities, equipment inventory, and configuration changes in the ITSM/ticketing system
• Follow government security protocols, including requirements for handling classified materials and accessing controlled areas
• Participate in an on-call rotation for after-hours and urgent support
• Assist with system upgrades, cabling, and physical infrastructure improvements

• Hardware
• Support
• ITSM
• Security

More:

We are partnering with hackajob to recruit a Field Hardware Support Engineer for TekSynap, a high-tech company supporting Federal Government customers with information management and technology solutions. The role supports the National Reconnaissance Office at Buckley Space Force Base in Aurora, Colorado, in an office environment with low noise levels. The regular schedule is Monday through Friday on day shift, with possible evening and weekend work to meet program needs, an on-call rotation, and approximately 10% travel. The position may involve standing, walking, climbing, kneeling, reaching, and lifting items weighing up to 50 pounds. Our estimated target salary range is $60,000–$110,000, with final compensation based on factors including qualifications, experience, and contract parameters. Full-time employees receive health, dental, and vision coverage, a 401(k), life insurance, short- and long-term disability plans, vacation time, and holidays. Employees must follow vaccination requirements applicable to the contract, law, or regulation. We are a drug-free workplace and are committed to equal employment opportunity and reasonable accommodations.

last updated 41 week of 2026