Service Manager

Service Manager

Position Title: Service Manager

Reporting to: Branch Manager

Department: Service

Central Power Systems & Services is a privately held company with deep roots going back to 1954. Our Mission Statement is forging long-lasting partnerships by providing first-class customer support. We live that statement every single day. We are looking for a Service Manager to help support that mission.

Job Summary

The Service Manager is directly responsible for the management and/or supervision of the Service Department as it relates to the goals of your perspective branch and Branch Manager.

Responsibilities

• Working with recruitment and HR to maintain staff levels that appropriately support customer demand
• Working directly with personnel to ensure proper job function performance
• Maintaining continuous personnel improvement processes that include cross training and management support
• Working with other department managers to encourage cross departmental workflow
• Maintaining and managing inventory levels that both enhance customer service and maintain corporate goals
• Assisting with policy and procedure enhancements to encourage an environment that promotes ease of business
• Hold weekly departmental meetings to address comments, questions and/or concerns as it relates to productivity of the department
• Regularly schedule time to spend in the market managing, maintaining and increasing customer relationships
• Regularly review the Monthly Operating Statement (M.O.S.) to measure:
• Departmental financial state (forecast vs. current)
• Areas for improvement
• Staffing levels
• Evaluating the market to determine appropriate means for gaining market share
• Other duties as assigned by Branch Manager

Benefits

• Medical, Dental, Vision & Life Insurance
• 401k with company match
• Paid Time Off
• Training & Professional Development
• Positive and productive work environment
• Opportunities for professional development and career advancement within a growing company.

Qualifications

• Complete and maintain all factory certifications within 180 days of original date of hire.
• High school diploma or equivalent required
• Bachelor's degree and/or technical education in Automotive, Diesel or related field preferred
• Excellent verbal and written communication
• Working knowledge of Microsoft Office Suite
• At least 2 years of experience in a heavy-duty diesel shop
• Strong mechanical knowledge and ability
• Minimum 1 year of supervisory experience

Work Conditions

Physical Demands/Work Environment: This position regularly requires walking, standing, sitting, stooping, bending, kneeling and climbing stairs. It also often requires pushing, pulling, twisting, lifting 50+ lbs. and working in a variety of weather conditions and noise levels. This list is not meant to cover every possible scenario but simply provides an outline. Employees may be assigned other tasks as needed.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Candidates must be legally authorized to work in the United States. Employment eligibility will be verified at the time of hire.

CPS&S is a smoke-free and drug-free work environment. Employment offers are contingent upon successful completion of a background check and drug screen (including THC).

Central Power Systems & Services