Caregiver Team Lead (Cincinnati)

Job Description

Job Description

WHO WE ARE:

Home Matters Caregiving is a best-in-class, in-home care agency led by an experienced team in building and growing successful businesses.  We service Cincinnati and Northern Kentucky regions.

JOB SUMMARY:

The Team Leader will work closely with an number of clients as a caregiver, trainer, and scheduler.    

Key  responsibilities include:

1.  Delivering excellent care to existing and new clients 

2.  Serving as a team lead of weekday and weekend focused Caregivers including training, scheduling, and caregiving as needed to meet the needs of the clients.

3.  Represent the company with clients to facilitate introductions, stay up to date to ensure expectations are being met.

4.  Assist with managing the weekly client schedule to execute all scheduled Care Plans including personally filling in for any Caregiver shifts if there are any schedule gaps.

• Be knowledgeable of Home Matters Caregiving Policies and Procedures.

  Be knowledgeable of services provided by our agency to manage prospects.

  Be well versed in the Employee Handbook and be able to refer to it.

  Refer any urgent client or staff issues to responsible manager for follow-up.

  Part of on-call rotation.

  Manage overtime.

  Assist Administrator of Care with caregiver/client schedules on the weekends and any other hours assigned for all HMC clients utilizing WellSky, to keep the schedule updated.

  Update caregiver schedules on WellSky in real time.

  Update client tasks in WellSky as needed or instructed by team members

  Be available to fill a caregiver shift in the event of a no-show or call-off and a replacement is not available.

  Ensure caregivers have sufficient PPE supply.

  Responsible for Daily Care Notes – review shifts in WellSky to ensure caregivers are documenting appropriately and the team is aware of any care concerns that may be documented.

  Responsible for paperwork, as assigned.

  Responsible for participation in weekly calls as assigned. 

  Manager Lyft/Uber orders and billing to clients or caregivers as appropriate.

  Send daily summary to team.

  Participate in intros and/or shadow shifts for new hires and new clients for all first shifts.

  Client/caregiver in-home visits for scheduling needs and match.

  Assisting with marketing, (WHEN/IF ASSIGNED).

  Review client Care Plans in WellSky to make sure they are up to date.

  Complete Family and Client check ins

  Other duties as assigned.

Bi-weekly pay

Bonus opportunities