Service Coordinator

Location: Orlando, FL | Schedule: Full-Time, In-Office | Salary: $20.00-$28.00 / hour | Benefits: Health •Dental •Vision •PTO

Company Overview

Future Home Integration (FHI Florida) is a growing residential electrical and low voltage integration company serving Central Florida's most discerning homeowners, builders, architects, and designers. We specialize in designing and installing smart home technology, audio/video systems, lighting control, networking, surveillance, and the integrated solutions that make today's homes function seamlessly.

Our mission is simple: deliver innovative technology solutions that enhance comfort, convenience, and our clients' lifestyles. Our vision is ambitious: to become Central Florida's premier residential electrical and low voltage integration company. To get there, we're building a team of talented professionals who take pride in exceptional craftsmanship, continuous learning, and delivering an exceptional client experience.

If you're organized, genuinely enjoy helping people, and want to build a career with a growing company at the center of the action, we'd love to hear from you.

Position Summary

Future Home Integration is seeking an organized and personable Service Coordinator to be the central point of contact between our clients, technicians, and office. This in-office role keeps our service operation running smoothly - coordinating and scheduling service calls, managing client communication, handling billing and invoicing, and keeping projects and paperwork on track.

You'll work closely with our Service & Support Manager and technicians to make sure every client is informed, every appointment is on the calendar, and every detail is handled with care. This is an excellent opportunity for someone who thrives on organization, communication, and ownership to grow with an innovative and expanding company.

What You'll Do

• Serve as the primary point of contact for client service requests by phone, email, and text - responding promptly and professionally.
• Schedule, confirm, and coordinate service calls between clients and technicians, providing clear arrival windows and status updates.
• Create, track, and close out service tickets, tasks, and jobs, documenting every conversation and resolution thoroughly.
• Manage billing and invoicing, including recurring monthly invoices, payment processing, and friendly, professional follow-up on outstanding balances.
• Reconcile payments and deposits in coordination with our accounting team.
• Support project coordination - proposals, kickoffs, welcome letters, service agreements, permits, and certificates of insurance.
• Handle light office administration, including mail, deliveries, office supplies, new-hire credentialing, and vehicle registrations.
• Engage with our audience on social media - responding to comments, messages, and inquiries in FHI's voice.
• Collaborate with project managers, technicians, and leadership to keep the schedule and workflow moving.
• Represent Future Home Integration with professionalism and a genuine commitment to client care.

Required Qualifications

• 2+ years of experience in service coordination, dispatch, scheduling, customer service, administrative, or billing roles.
• Excellent written and verbal communication skills with a warm, professional, client-first approach.
• Strong organizational skills and attention to detail, with the ability to juggle many moving parts at once.
• Comfortable working with CRM, ticketing, scheduling, and invoicing software.
• Proficiency with standard office tools (email, spreadsheets, and documents).
• Ability to work independently as well as collaboratively in a fast-paced environment.
• Dependable and self-motivated, able to take full ownership of tasks from start to finish.
• Authorized to work in the United States.

Preferred Qualifications

• Experience in the residential construction, home services, electrical, low-voltage, or smart home industry.
• Experience with invoicing or accounting software such as QuickBooks.
• Familiarity with service ticketing or field-service management platforms.
• Experience managing billing, collections, or accounts receivable.
• Basic social media management experience.
• Notary or permit-processing experience.

Compensation, Benefits & More

Compensation

• $20.00-$28.00 per hour, based on experience

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Paid Time Off (PTO), vacation, and sick time

Schedule

• Full-time, Monday through Friday, 8:00 AM to 5:00 PM

Location

• Orlando, FL: in-office position at our Central Florida location.