RESIDENTIAL MANAGER

Job Description

Job Description

Residential Manager

Reports To: Program Director / Assistant Program Director

Genesis RHD

Position Summary

The Residential Manager is responsible for creating and maintaining a safe, healthy, and supportive environment that promotes communication, empowerment, well-being, and quality of life for the individuals supported by the program.

This role provides overall management and leadership for assigned residential sites and supervises all staff working within those locations. The Residential Manager directly supervises Lead Direct Support Professionals (Lead DSPs) and Direct Support Professionals (DSPs), serving as a role model in job performance, professionalism, and interactions with consumers, families, and other professionals. A strong commitment to RHD's values and mission is essential.

Essential Duties and ResponsibilitiesStaff Supervision

• Provide direct supervision and leadership to all assigned site staff.
• Conduct regular supervision meetings with employees to provide coaching, mentorship, skill development, and performance feedback.
• Document performance concerns and implement improvement plans when necessary.
• Manage staffing schedules, including coverage for call-offs, no-shows, and approved time-off requests.
• Assist with recruiting, interviewing, and recommending qualified DSP candidates for hire.
• Participate in program planning meetings, team meetings, and interdisciplinary meetings for individuals receiving services.

Program Operations

• Respond appropriately to crises and emergency situations, ensuring required notifications and incident reporting are completed.
• Immediately report medical concerns to program leadership and/or the agency nurse.
• Develop, coordinate, and oversee monthly consumer activities and community engagement opportunities.
• Ensure services are delivered in accordance with Individual Support Plans (ISPs), treatment plans, and program goals.
• Oversee day-to-day operations of assigned sites and residential units.

Administrative Responsibilities

• Manage, monitor, and reconcile site and consumer-related expenditures.
• Ensure the maintenance, safety, cleanliness, and overall condition of residential sites and program vehicles.
• Report repair needs and facility concerns to the Program Director or Assistant Program Director.
• Monitor the completion and accuracy of required documentation, including:
  • Daily logs
  • Medication administration records
  • Inventories
  • Incident reports
  • Assessments
  • Progress notes
  • Vehicle logs
• Communicate documentation concerns and compliance issues to program leadership.
• Ensure the residence is prepared for licensing, regulatory, and quality assurance visits, including maintenance of consumer files and medication records.
• Perform other duties as assigned.

QualificationsRequired Education & Experience

• High School Diploma or GED required.
• Minimum of five (5) years of experience working with adults in one or more of the following areas:
  • Intellectual and Developmental Disabilities (IDD)
  • Behavioral Health
  • Mental Health
  • Substance Use and Recovery Programs

Knowledge, Skills, and Abilities

• Strong knowledge of applicable regulations, RHD values, policies, and procedures.
• Excellent leadership, organizational, and interpersonal skills.
• Ability to effectively supervise staff and manage multiple priorities.
• Basic computer proficiency, including email, electronic documentation, and timekeeping systems.
• Ability to enter, retrieve, and maintain accurate records and data.

Additional Requirements

• Valid driver's license.
• Reliable personal vehicle with state-required liability insurance.
• Successful completion of all required background and employment screenings, including FBI clearance when applicable.

Working Conditions

• Frequent travel to participant residences and program locations.
• Regular interaction with individuals receiving services in residential settings.

Potential Environmental Exposures

Employees may be exposed to:

• Dust, fumes, mists, or gases
• Extreme temperatures (hot and cold)
• Wet or humid conditions
• Loud noise
• Confined spaces
• Mechanical hazards
• Chemical hazards
• Electrical hazards
• Burn hazards

Physical Requirements

Employees must be able to:

• Sit, stand, and walk for extended periods.
• Use hands and fingers to handle, operate, and manipulate equipment and materials.
• Communicate effectively through speaking and hearing.
• Reach, bend, kneel, stoop, crouch, and climb stairs.
• Push and pull objects as needed.
• Perform repetitive motions.
• Observe and assess environments and individuals receiving services.

Lifting Requirements

Medium Work

• Exert up to 50 pounds of force occasionally
• Up to 20 pounds of force frequently
• Up to 10 pounds of force constantly

Employees may occasionally be exposed to challenging participant behaviors and must be able to respond appropriately.

Reporting Relationships

Direct Supervisor:

• Program Director
• Assistant Program Director

Direct Reports:

• Lead Direct Support Professionals (Lead DSPs)
• Direct Support Professionals (DSPs)