Hybrid - Table Games Floor Supervisor/Dealer - Table Games Operations - FT

Seminole Hard Rock Hotel & Casino HollywoodSeminole Hard Rock Hotel & Casino Hollywood is the flagship casino resort of Hard Rock International, owned by the Seminole Tribe of Florida. This world-renowned entertainment, gaming and hospitality destination unveiled a $1.5 billion expansion on Oct. 24, 2019. New offerings include 638 upscale guestrooms in the first-ever Guitar Hotel, 168 luxury guestrooms and unique swim-up suites in the adjacent Oasis Tower at Seminole Hard Rock Hotel & Casino Hollywood, and 465 newly redesigned guestrooms in Hard Rock Hotel for a combined room count of 1,271 throughout the resort. Additional amenities include the lush, "Bora Bora" style lagoon with private cabanas and butler service; a 42,000 square-foot Rock Spa® & Salon; a 13.5-acre recreational water experience for swimming, kayaking and paddle boarding; 19 dining outlets and 20 bars and lounges; an expansive gaming floor with 3,100 slots, 195 table games and a 45-table poker room; 120,000 square feet of premier meeting and convention space including a 38,000 square-foot, carpeted exhibition hall; and a 26,000 square-foot retail promenade. The highly anticipated Hard Rock Live entertainment venue with a 7,000-person capacity, will showcase A-list entertainers, comedy acts, Broadway performances, sporting events and live broadcast productions. The integrated resort is located on 87 acres of the Hollywood Seminole Reservation along State Road 7 (U.S. Highway 441), and is 10 minutes from Fort Lauderdale/Hollywood International Airport and 30 minutes from downtown Miami and Miami International Airport.Job DescriptionThis position is responsible for providing superior service to both the internal and external guests. The incumbent is also responsible for monitoring and controlling an area of a pit consisting of one or more games to assure the delivery of customer service standards, while maintaining the integrity of the games.This position will require three (3) days a week working in a Floor Supervisor role and two (2) days a week working in a Table Games Dealer role.Essential Job FunctionsOffering the highest possible level of customer service resulting in a maximum level of guest enjoyment and return play.Responsible for knowing all policies & procedures of the specific table game he/she is supervising.Maintaining a work environment that is safe, professional, friendly and conducive to a high level of productivity & performance, as well as, morale.Works diligently to support the Seminole Gaming's culture and team philosophy throughout the property.Acts as a role model to all employees and always presents oneself as a credit to Seminole Gaming and encourages other team members to do the same.Promotes positive public relations and creates an enjoyable atmosphere for all customers.Amicably resolves customer related problems in a fast paced environment.Ensures the protection of customer's rewards and credit lines.Complies with all departmental and Company Policies including Seminole Gaming's business ethics guidelines.Complies with all regulatory requirements.Maintains confidentiality of all Seminole Gaming trade secrets and proprietary information including business processes, customer lists, marketing plans and any other confidential information.Creates and ensures a fun-filled, entertaining and exciting environment.Proficiently deal five games; Black Jack, Baccarat and three additional games (excluding War). Knowledge of Craps and Roulette is preferred.Able to deal and follow all policies and procedures of all available table games within 90 days of promotionDeal cards accurately and at a pace defined by the supervisor/guests at the table; take and pay bets accurately and according to standard.Follow department and Company policies and standard operating procedures (SOPs) including those relating to Seminole Gaming's business ethics and all regulatory requirements.Deliver guest service that promotes satisfaction and results in increased time at the table and return play.Maintains a work environment that is safe, professional friendly and conducive to a high level of productivity and performance, as well as morale.Support the Seminole Gaming culture and team philosophy within the department and throughout the propertyAmicably resolve guest concerns whenever possible and report complaints/problems that are outside your ability/authority to resolve.Ensures the protection of customer's rewards and credit lines.Exhibit conduct in accordance with all Gaming Commission Regulations and Seminole Tribe of Florida departmental policies and procedures.Ensure prompt and discrete notification to management and/or the Ethics Hotline of any observation of illegal acts or internal ethics violations.Show a commitment to ensuring responsible gaming and responsible alcohol service by discreetly notifying appropriate management of concerns and observations.Perform other duties as assigned.QualificationsFive years table games experience required. Must be knowledgeable in all primary casino games and most secondary games, including Craps or Roulette.Work EnvironmentWhile performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms, talk or hear; and taste or smell. The employee must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus.The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.The Casino environment is hectic, fast-paced and often crowded and noisy. May be exposed to casino related environmental factors including, but not limited to, second hand smoke, excessive noise and constant exposure to general public.Must be able to communicate effectively with guests in English, specific to position duties and responsibilities.ClosingThe Tribal Council gives preference in all of its employment practices to Native Americans. First preference in hiring, training, promoting and in all other aspects of employment is given to members of the Seminole Tribe who meet the job requirements. Second preference is given to members of other federally recognized Native American Tribes who meet the job requirements.As part of Seminole Gaming's employment process, final candidates will be required to obtain gaming licensure by completing a background check with Seminole Gaming Compliance and Regulations, prior to an offer being extended. These background checks may include, but are not limited to:Credit CheckCriminal Background CheckDisclaimer While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).The Company gives preference in all of its employment practices to Native Americans. First preference in hiring, promoting and in all other aspects of employment is given to members of the Seminole Tribe who meet the job requirements. Second preference is given to members of other federally recognized Native American Tribes who meet the job requirements.