Account Manager

Account ManagerThe Account Manager serves as the primary point of contact for a portfolio of landscape maintenance clients, building long-term relationships that promote client satisfaction, retention, and ancillary sales. This role is responsible for overseeing field operations.Duties and Responsibilities:Identify and pursue opportunities to sell ancillary (enhancement) services to existing clients within the portfolioDevelop accurate estimates and takeoffs for both new and existing clients as neededDeliver timely bid proposals and designs for enhancement projects.Generate referrals from existing client base and communicate leads to Business DeveloperBuild and maintain strong long-term relations with clients, focusing on all pertinent points of contactConduct regular site walkthroughs with clients to ensure quality and service expectations are metLead and facilitate the resolution of client concerns or issues (land and/or snow)Ensure timely account renewals within the assigned client portfolioProactively assess and address site enhancement needs during visitsCollaborate with the Operations Manager to ensure service delivery meets or exceeds expectations (land and/or snow)Schedule regular site visits with the Operations Manager for quality reviews and to ensure client expectations are met (land and/or snow)Support hiring, training, and coaching of field crews for the assigned portfolioPromote and enforce safety policies and proceduresEnsure branch financial goals are met by maintaining acceptable gross margins for both base contract work and ancillary (enhancement) servicesAssist the Branch Manager in overall leadership of the branch to include participation in all relevant meetingsMaintain proper account documentation and notes in the CRM systemMonitor and maintain satisfactory accounts receivable levels (land and/or snow)Coordinate with the Branch Administrator to keep client records and contact information currentPerform additional duties as assigned by the Branch ManagerEducation and Experience:Associate’s or Bachelor’s degree in a business-related field, or equivalent experience in a customer-focused service industryMinimum 3 years of experience in customer service, management, and leadership, preferably in the landscaping industry or local marketplace.Strong written and verbal communication skills.Demonstrated leadership and coaching abilitiesAbility to foster collaboration and teamworkPhysical Demands/Requirements:Operation of a computer and other office equipment/system, such as a laptop, cell phone, and sales and operational programs/toolsPosition is a combination of mobile and sedentary work; must be able to remain in a stationary position for long periods of timeCustomarily and regularly spends more than half of the time working away from BrightView’s places of business, walking job sites, selling and obtaining orders or contracts for BrightView’s servicesAbility to travel by car, train, and planePosition needs to be able to traverse uneven grounds and walk on job sites with clients and the branch team for periods of time up to 4 hoursAbility to maintain, in your possession at all times, required medications to address any known allergic reactions should they occurWork Environment:Works both indoors and outdoors; attends branch stretch and flex 3-4 days per weekField-based position, a combination of office and customer-facingBrightView Landscapes, LLC is an Equal Opportunity and E-Verify Employer.This job description is subject to change at any time