Change Management Sr. Lead

Role: Change Management Sr. Lead

Location: Miramar, FL

Onsite 4x a week and remote Fridays

Travel is Required: 25-40% travel onboard based on project needs

The Sr Lead, Change Management ensures successful execution of IT projects by creating the framework and managing the change scope, timelines, resources, and stakeholder expectations, as well as implementation of the change.

Building the Change Management Practice
Establish the Change Management function within GET Onboard Product Ops - defining the methodology, standards, templates, governance model, and success metrics that will govern how change is managed across all technology programs.
Build the practice to serve both GET and Business Operations without bias - the frameworks, stakeholder models, and intake processes must work equally for technology-initiated change and operationally-driven technology requests.
Create repeatable playbooks that scale: change readiness assessments, stakeholder impact analyses, communication plans, training frameworks, adoption measurement models, and reinforcement strategies.
Hire and develop change management professionals as the function grows - building a bench that can support the volume and complexity of programs on the roadmap.

Change Strategy for Technology Programs
Own the end-to-end change management strategy for major GET technology programs - from early stakeholder assessment through adoption measurement post-launch.
Engage at the program level before technology decisions are locked - the operational impact of a product choice is as relevant to this role as its technical merit.
Assess organizational readiness across shoreside and shipboard populations; surface adoption risks and change implications early enough to influence program design, not just deployment planning.
Build mitigation plans for resistance, knowledge gaps, process conflicts, and capability gaps - and drive those plans to resolution.
Partner with Platform Engineering, Product Management, Software Engineering, and the New Construction team to embed change management into the delivery model - not appended at the end.

Education & Experience
Bachelor's degree in Business, Organizational Development, Communications, Information Systems, Psychology, or a related field, or equivalent experience. Master degree preferred.
8+ years of change management experience supporting large-scale business and technology transformations - not program coordination, but genuine change strategy and execution.
Demonstrated experience leading change for enterprise technology implementations, digital transformations, or operational modernization at scale.
Experience managing complex stakeholder environments across multiple business functions and geographies.
Experience building or scaling a change management capability or practice from early stage - not just operating within an established one.
Prosci, CCMP, or equivalent change management certification preferred.
Experience in hospitality, cruise, logistics, retail, or other operationally intensive industries with large frontline populations is a strong advantage.








Excellent organizational and leadership skills.