Dispatcher

Our associates celebrate lives. We celebrate our associates.

Schedules resources and automotive equipment relating to daily operations in support of a funeral home and/or care center. Ensures that adequate coverage is available and scheduled to provide a superior service to client family, while maximizing the full potential use of company human and physical resources in accordance with established budgetary standards.

Dispatching/Paperwork

• Provides consistent support by dispatching resources to meet the needs of client families

• Receives first call information and initiates the resources required for dispatch

• Processes removal paperwork

• Assists with recording keeping of embalming documentation as required

• Ensures that vehicles and associates are dispatched in accordance with company standards. Dispatch services may include:

• Removals

• Visitations

• Transfers of casketed decedent and/or remains to final dispositions

• Decedent memorial services

Scheduling

• Schedules activities for both the internal staff as well as market locations

• Schedules the dispatch of vehicles and associates to ensure that services are provided as scheduled; services may include:

• Removals

• Visitations

• Transfers of casketed decedent and/or remains to final dispositions

• Decedent memorial services

• Maintains in-house scheduling of location resources

• Schedules sufficient resources to meet market commitments

Customer Service

• Demonstrates a commitment to internal and external customer service while serving the Company’s families exceptionally well

• Builds and maintains strong relationships by promoting a team atmosphere

• Communicates with location associates, including directors, managers and other staff members to mitigate confusion and misunderstanding

• Leads by example while staying engaged and supportive of company initiatives

Manage Inventory (Location specific)

• Takes and places orders for necessary supplies

• Manages inventory for caskets and cremation containers for the market, including receiving requests and making orders, as required

• Order additional general supplies at the direction of the location management.

• Performs other duties as directed by management

MINIMUM REQUIREMENTS

Education

• High school diploma or GED equivalent

Licenses

• Current valid driver’s license may be required

Experience

• Minimum of six (6) months scheduling or logistics experience

Knowledge, Skills and Abilities

• Knowledge of the company’s service promise, services, capabilities, policies procedures and practices to effectively manage various location needs

• Ability to resolve issues in accordance with company goals and objectives

• Excellent communication skills and interpersonal skills

• Ability to prioritize and organize effectively with a keen sense to detail

• Ability to work in a fast paced, high pressure environment

• Ability to multi-task using multiple software programs simultaneously

• Ability to communicate with associates, customers, supplies in person or by phone

• Solid knowledge of computers, MS Office, e-mail, internet and other software required or willingness to learn

• Good driving record

Postal Code: 27605

Category (Portal Searching): Operations

Job Location: US-NC - Raleigh

Job Profile ID: F00211

Time Type: Full time

Location Name: Brown-Wynne Funeral Home