Operations Manager (Hands-On Leader)

Job Description

Job Description

What You'll Do

Lead the Store & Drive Sales

• Lead day-to-day operations of a high-volume specialty retail store.

• Personally engage with customers, understand their needs, and recommend the right equipment and solutions.

• Help drive sales, customer satisfaction, and efficient inventory movement.

• Oversee POS transactions, rentals, repairs, orders, and customer follow-up.

• Take ownership of customer issues and ensure they are resolved from start to finish.

Build & Develop the Team

• Lead, coach, and develop a seasonal team of up to 20 employees during peak season.

• Train employees on product knowledge, sales processes, and customer service.

• Provide real-time coaching and support directly on the sales floor.

• Identify team members with strong technical expertise and encourage peer-to-peer learning.

• Help build a collaborative, accountable, high-performance culture.

Own Store Operations

• Manage inventory accuracy between the physical store and e-commerce systems.

• Receive, organize, and stock incoming product shipments.

• Maintain product displays, merchandising standards, and overall store presentation.

• Build weekly staff schedules and manage coverage.

• Step in when unexpected staffing or operational issues arise.

• Identify problems quickly and take action without waiting for someone else to solve them.

• Experience leading retail, specialty retail, outdoor recreation, sporting goods, or similar customer-facing operations .

• Strong personal sales and customer-service skills.

• Experience training, coaching, and developing employees.

• Comfortable managing inventory, scheduling, POS systems, shipments, and daily store operations.

• A proactive, hands-on leadership style-you lead from the floor, not from the sidelines.

• Strong problem-solving skills and the ability to stay composed in a fast-paced environment.

• Comfortable working weekends and extended hours during the peak summer season.

• Physically comfortable receiving shipments, moving equipment, stocking products, and remaining active throughout the workday.

A genuine connection to the wind and water sports lifestyle is highly valued.

Experience participating in sports such as windsurfing, wing foiling, kiteboarding, parawinging, pump foiling, e-foiling, or wake foiling is strongly preferred.

You don't need to be a professional rider-but you should be genuinely interested in the sport and capable of developing a strong understanding of technical equipment and customer needs.

• Annual base salary

• Year-round employment and consistent compensation

• Profit-sharing potential tied to business performance

• Paid time off

• Employee/gear discounts

• Opportunity to work in one of the country's premier wind and water sports destinations

• A highly active, hands-on environment rather than a traditional corporate setting

• Opportunity to become a key operational partner to the business owner

• Off-season flexibility for travel and outdoor pursuits

You're someone who enjoys selling, leading, coaching, fixing problems, and being in the middle of the action .

You're not looking for a traditional office-based management position. You enjoy working alongside your team, talking with customers, learning technical products, and taking ownership when something needs to get done.

If you're an experienced specialty retail or outdoor-sports leader who wants a year-round opportunity in Hood River, Oregon , we'd love to hear from you.

Apply with your resume and a brief note describing your hands-on leadership/sales experience and your connection to wind or water sports.

W3Global was established in 2006 in Fremont, CA with a vision: simplify the recruiting process and develop an industry-disrupting platform to connect candidates with clients. Our cutting-edge Applicant Tracking System enables us to find the right person for the right job, creating value for job seekers and employers. While W3Global initially focused on IT staffing, we have expanded the business to serve many other industries, including accounting and finance, legal, engineering, human resources, government and more.

We’re proud of the investments we’ve made in our team, having grown from four to 1000 employees and evolving into one of the leading recruitment and staffing solution providers in the industry. Our recruiters and account managers are passionate about connecting qualified professionals with the right positions in small, medium, and large companies.

Our Services
W3Global understands the natural ups and downs of an organization’s staffing needs. We are continuously adapting to industry and economic changes to find the right candidates.

We specialize in placing permanent, direct, contract, and temporary positions for companies of any size. Our recruiting services include sourcing, recruiting, screening, interview management, salary negotiations, training, and onboarding.

We are committed to helping organizations redefine their recruitment process by delivering our SaaS-based proprietary application tracking system software.

Our Expertise
W3Global has been delivering staffing solutions for nearly two decades; we know which recruiting strategies work best. Our expert team is committed to developing a customized solution to fit your company’s unique needs.

As a W3Global client, you’ll also receive personalized assistance from a seasoned team of staffing specialists. We are committed to providing both technical support and industry expertise to simplify the hiring process. We know that your time matters. W3Global will help you streamline the hiring process, getting it done and getting it right.

Company Description

W3Global was established in 2006 in Fremont, CA with a vision: simplify the recruiting process and develop an industry-disrupting platform to connect candidates with clients. Our cutting-edge Applicant Tracking System enables us to find the right person for the right job, creating value for job seekers and employers. While W3Global initially focused on IT staffing, we have expanded the business to serve many other industries, including accounting and finance, legal, engineering, human resources, government and more.\r\n\r\nWe’re proud of the investments we’ve made in our team, having grown from four to 1000 employees and evolving into one of the leading recruitment and staffing solution providers in the industry. Our recruiters and account managers are passionate about connecting qualified professionals with the right positions in small, medium, and large companies.\r\n\r\nOur Services\r\nW3Global understands the natural ups and downs of an organization’s staffing needs. We are continuously adapting to industry and economic changes to find the right candidates.\r\n\r\nWe specialize in placing permanent, direct, contract, and temporary positions for companies of any size. Our recruiting services include sourcing, recruiting, screening, interview management, salary negotiations, training, and onboarding.\r\n\r\nWe are committed to helping organizations redefine their recruitment process by delivering our SaaS-based proprietary application tracking system software.\r\n\r\nOur Expertise\r\nW3Global has been delivering staffing solutions for nearly two decades; we know which recruiting strategies work best. Our expert team is committed to developing a customized solution to fit your company’s unique needs.\r\n\r\nAs a W3Global client, you’ll also receive personalized assistance from a seasoned team of staffing specialists. We are committed to providing both technical support and industry expertise to simplify the hiring process. We know that your time matters. W3Global will help you streamline the hiring process, getting it done and getting it right.