Customer Service (Route Manager) - Tampa, FL

Job Description

Job Description

 

Compensation: Yearly Bonus Opportunity 

 

Growth. Opportunity. Excellence.

Canteen brings break time to everyone. We combine food, service, and experience backed by industry-leading technology to help companies create a better workplace and connect their employees. Canteen’s solutions include markets, office coffee and snacks, unattended retail, and culinary.

Our people are at the heart of everything we do. Their dedication, collaboration, and passion fuel our growth. Interested in joining our team? You bring the enthusiasm, customer service, and commitment; we’ll supply the  opportunity and innovation. Together, we’ll continue to transform our industry.

Come grow with us. We are Canteen.

Job Summary:

Data-driven Route Manage r with a strong focus on optimizing account performance, improving customer retention, and driving revenue growth through actionable insights and operational excellence.

This role combines operational execution with advanced data analysis to drive measurable improvements in sales, efficiency, and customer satisfaction across all assigned accounts.

Key Responsibilities:
• Manage a portfolio of client sites through regular visits, using data and performance insights to improve customer retention and service quality
• Analyze sales trends, product performance, and site-level KPIs to identify opportunities and drive same-store sales (SSS) growth
• Partner with branch teams to support grand openings, using market and performance data to ensure strong launch execution and early revenue success
• Ensure compliance with local and national account standards by reviewing corporate reporting and leveraging data to monitor adherence and identify gaps
• Develop and implement data-driven action plans to improve operational metrics, including food waste, out-of-stocks, and inventory control (V-9 performance)
• Build and execute account-level incremental sales strategies (Owner’s Business Plan) by analyzing trends, forecasting demand, and tracking profitability performance
• Evaluate customer retention and point-of-sale experience metrics to recommend improvements that enhance the overall client experience
• Identify and implement pricing optimization and merchandising strategies using sales data and customer behavior insights to increase revenue and repeat purchases
• Introducing new products based on customer demand analysis, sales performance, and market trends
• Drive compliance with merchandising standards, using audit data and performance metrics to ensure consistency and effectiveness
• Assess performance across locations through Quarterly District Evaluations and audit reports, identifying underperforming sites and implementing targeted, data-driven improvements
• Generate and interpret reports, dashboards, and KPIs to provide actionable insights to leadership and site teams
• Perform Route Driver responsibilities as needed, ensuring service continuity while maintaining awareness of operational performance metrics

 

Analytics Expectations:
• Leverage data analytics to drive decision-making across all assigned accounts
• Monitor and report on key metrics such as sales growth, profitability, retention, waste reduction, and inventory efficiency
• Use trend analysis, forecasting, and performance benchmarking to guide strategy and improve outcomes
• Translate complex data into clear, actionable insights for operations and leadership teams

Preferred Qualifications:
• Bachelor’s degree (or equivalent experience), preferably with exposure to business analytics, operations, or data-driven environments
• 3+ years driving experience with valid Class C license and strong driving record
• 3+ years in customer service, route management, or retail with experience using data to drive decisions
• Experience in route management, retail, merchandising, or food & beverage operations
• Strong analytical skills with the ability to interpret reports, KPIs, and operational data
• Proficiency with Excel, reporting tools, or dashboards (preferred)
• Excellent communication skills with ability to present insights and recommendations clearly
• Ability to travel to client sites and adapt to operational needs
• Passion for delivering world-class, data-informed customer service
• Ability to lift 50 lbs. consistently

Apply to Canteen today!

Canteen is a member of Compass Group USA

Click here to Learn More about the Compass Story

 

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. 

Applications are accepted on an ongoing basis.

Canteen maintains a drug-free workplace.

Associates at Canteen   are offered many fantastic benefits.

• Medical
• Dental
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)
• Paid Parental Leave
• Personal Leave

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.

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Certain positions may require Florida Level 2 background screening. Details:

Req ID: 1543497  

Canteen

ISAAC Warren SMITH