Pet Resort Reservation Specialist

Job Description

Job Description

Join Our Team at Fur Baby Pet Resort!

Are you passionate about pets and customer service? Do you want to be part of a fun, dynamic, and growing small business that makes a difference in the lives of furry friends and their owners? Fur Baby Pet Resort is a luxury pet care facility offering doggie daycare, overnight boarding for cats and dogs, grooming, and a retail store stocked with high-quality pet products. We’re looking for enthusiastic, professional, and creative individuals to join our amazing team!

About the Role:  Customer Service Specialist

As a Customer Service Specialist at Fur Baby, you’ll wear many hats. You’ll be the friendly face that greets our customers and pets, the expert scheduler for our services, and the go-to person for all things retail. From answering phone calls and managing client appointments to providing excellent in-person service and product recommendations, you’ll ensure every guest has a seamless experience.

Your role will also involve being knowledgeable about dog breeds, behavior, health, and nutrition. If you’re passionate about pets and love helping owners find the best products for their fur babies, this role is perfect for you!

What You'll Do:

• Provide excellent customer service : Answer phones, respond to inquiries, and schedule appointments for daycare, boarding, and grooming.
• Check-in & check-out : Handle guest arrivals, departures, and payments, ensuring smooth transactions.
• Retail expertise : Help customers choose the right food, treats, and supplies for their pets, manage inventory, stock shelves, and keep the retail area clean and organized.
• Maintain client records : Manage data entry for services, prepare paperwork, and ensure up-to-date vaccinations.
• Problem-solving : Assist with customer issues, offer solutions, and stay calm under pressure.

What We're Looking For:

• Exceptional communication skills—both written and verbal.
• Ability to multi-task in a fast-paced, sometimes loud, pet-filled environment.
• Strong organizational skills and the ability to prioritize.
• A positive, can-do attitude, even during busy or stressful times.
• Knowledge or willingness to learn about dog breeds, behavior, and nutrition.
• Physical ability to sit/stand for long periods and lift up to 50 lbs.

If you love animals, thrive in a fast-paced environment, and have a passion for customer service, Fur Baby Pet Resort is the perfect place for you! Join a team where your role matters, and every day brings new opportunities to make a difference in the lives of pets and their owners.

Apply today and be part of something pawsitively amazing!

Visit us at: furbabypetresort.com to learn more about us!

Job Hours: 30+hrs

Benefits:

• Employee discount
• Flexible schedule
• Paid time off

Experience:

• Front desk: 2 years (Required)
• Retail sales: 2 years (Required)

Shift availability:

• Weekdays: 6am-2pm,11am-7:15pm
• Weekends 8am-4pm & 9-5
• Major Holidays & Sundays: OFF

Ability to Commute:

• Milford, DE 19963 (Required)

Work Location: In person

By applying to this job, you agree to receive periodic text messages from this employer and Homebase about your pending job application. Opt out anytime. Msg & data rates may apply.