Customer Onboarding Specialist
Jobtailor
Responsibilities Execute the onboarding process for new accounts Facilitate client kick-off meetings and regular status updates Support user adoption by identifying potential roadblocks Conduct formal hand-off reviews Guide clients through standard setup and best practices Deliver training sessions and create resources Assist with standard software integrations and data imports Troubleshoot technical issues during the implementation phase Requirements 2+ years in customer-facing roles, implementation, or technical support, preferably within a SaaS environment Strong verbal and written communication skills Comfortable working with software integrations, data mapping, and basic technical configurations A team player who can work across departments Familiarity with Customer Success platforms / CRM platforms is preferred Project Management certification is a plus. ATS Optimization Keywords Hard Skills software integrations data mapping technical configurations troubleshooting onboarding process user adoption training sessions Soft Skills communication skills team player client facilitation problem-solving Certifications & Qualifications Project Management certification Industry Keywords implementation technical support Tools & Technologies SaaS Customer Success platforms CRM platforms #J-18808-Ljbffr Jobtailor
Vacancy posted 3 days ago
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Jobtailor
New York, NY4 days ago
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