American Girl Restaurant Party Planner (30 hours/ weekly/ Benefitted)

The Opportunity The Party Planner is located at the AG Retail Los Angeles location and reports directly to the Assistant Store Manager. This position is responsible for working one-on-one with party guests to create a magical event through superior communication and organization according to AG specifications. Responsibilities Achieves and delivers timely steps of party execution, and positive indicators on Customer Comment Cards. This includes communications with the customer prior to the event; creating and maintaining a pleasant ambiance in the dining room and party rooms; working with the party team to greet and seat guests in a timely manner, share store and event information with guests, take and deliver beverage and food orders, upsell, service the party throughout the event; prepare desserts and to-go transactions, deliver and process checks, bus and reset tables, daily clean up, and restocking of supplies. Meets sales goals and budgetary guidelines. Work with external vendors and place product orders in a timely manner. Ensure customer satisfaction by providing an exceptional party experience and oversee resolution of customer service issues and requests in a gracious manner. Executes events to AG standards, including games, crafts, hair styling and skin care of dolls. Maintain on-going party communications with staff, management, and the Retail Sales and Services department. Has knowledge and understanding of local and state health sanitation laws and follows food and workplace safety guidelines. Assigns and complete daily tasks and side work assignments for FOH and BOH areas in a consistent and timely manner. Has thorough knowledge of the InfoGenesis system and ensures transactions are completed according to company policy. Takes the initiative to train, teach and assist teammates, including providing assistance to various areas of the restaurant, when needed. Qualifications Experience in customer relations, event planning and execution, or parties, and ability to perform multiple tasks simultaneously in a high-pressure, fast-paced environment while maintaining a positive attitude. Hourly The base hourly rate for this position is between $18 and $21.15. This range is indicative of projected hiring range, however base hourly rate will be determined based on a candidate’s work location, skills and experience. Mattel offers competitive total pay programs, comprehensive benefits, and resources to help empower a culture where every employee can reach their full potential. Benefits and Inclusion Mattel is an Equal Opportunity Employer where we want you to bring your authentic self to work every day. We welcome all job seekers, and all applicants will receive consideration for employment without regard to race, ethnicity, color, national origin, religion, sex, gender, gender identity or expression, sexual orientation, veteran and protected veteran status, disability status, or any other basis protected by applicable federal, state or local law. Mattel is also committed to equal opportunity under the Los Angeles Fair Chance Ordinance and California Fair Chance Act. #J-18808-Ljbffr Mattel