Front Desk Agent

Overview Embassy Suites by Hilton has perfected the full-service, upscale, all-suite hotel. Embassy Suites properties provide guests with More Reasons to Stay, featuring open-air atriums, complimentary cooked-to-order breakfast, spacious two-room suites and complimentary Manager Receptions every evening. Embassy Suites bundled pricing ensures that guests receive value at a single price. Whether traveling for business, with family, with a group, or for leisure, guests return for award-winning, best-in-class customer service. Embassy Suites is one of Hilton Worldwide’s ten market-leading brands. If you understand the importance of providing an inviting and comfortable experience and feel you can contribute to an award-winning team, you may be the person we are looking for to work as a Team Member with Embassy Suites Louisville Downtown Hotels . The company is currently hiring a Front Desk Agent . Responsibilities Process all guest check-ins, check-outs, room assignments, and room changes/late check-out requests Secure payment; activate/reissue room keys; document exceptions Verify and/or adjust billing for guests Clear departures in computer system Anticipate guests’ needs, respond promptly, and acknowledge all guests, regardless of how busy it is Maintain positive guest relations at all times Coordinate with Housekeeping to track room status and guest concerns Run and check daily reports, contingency lists, and credit card authorization reports Provide guests with directions and information Answer, record, and process all guest calls, requests, questions, or concerns and follow up to ensure guests' satisfaction Arrange transportation for guests/visitors Count and secure bank at beginning and end of shift Cash guests' checks, process all payment types, vouchers, paid-outs, charges, and provide change Accept and record wake-up call requests Communicate pertinent guest information to designated departments/personnel (e.g., special requests, amenity delivery) Maintain complete knowledge of and comply with all departmental policies/service procedures/standards Resolve guest complaints, ensuring guest satisfaction Monitor and maintain cleanliness, sanitation, and organization of assigned work areas Answer department telephone within 3 rings, using correct greeting and telephone etiquette Promote positive guest relations to all individuals approaching the Front Desk All other duties as assigned Qualifications High School Diploma or GED 2 years of customer service experience, preferably in the hospitality industry Basic computer and math skills Professional telephone etiquette and office skills Excellent oral and written communications skills Benefits 401(k) and 401(k) matching Dental insurance Employee assistance program Employee discount Flexible schedule Health insurance Life insurance Paid time off Referral program Retirement plan Vision insurance Work Location In person #J-18808-Ljbffr Embassy Suites Louisville Downtown